Job Description

The Director, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the implementation and execution of the Risk and Control Self-Assessment (RCSA) Program across Global Wealth and Asset Management (GWAM). The incumbent will serve as a subject matter expert on the Company's Operational Risk and RCSA Standards and will partner closely with business leaders, process owners, and control owners to ensure compliance with enterprise risk management requirements.

The Director will lead and coordinate activities required under the Company's Risk and Control Self-Assessment Standards, including business process governance, inherent risk assessments, risk and control assessments, control effectiveness testing, issue remediation tracking, and process owner attestations. The role will provide guidance, challenge, training, and support to business stakeholders to strengthen risk management practices and promote a strong culture of accountability and risk ownership across GWAM.

Position Responsibilities:

• Support the ongoing execution and enhancement of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise risk management standards.
• Facilitate and perform inherent risk assessments to identify, evaluate, and document key operational risks impacting business processes.
• Lead and coordinate Risk and Control Self-Assessments (RCSAs), including:
  • Risk identification and assessment
  • Control identification and evaluation
  • Residual risk assessments
  • Development and monitoring of remediation action plans
• Maintain and govern the Archer business process hierarchy and associated risk and control inventories to ensure accuracy, completeness, and alignment with enterprise standards.
• Design and execute testing programs to assess the effectiveness of key controls and validate compliance with established control requirements.
• Monitor remediation activities arising from control testing, RCSA activities, audits, regulatory reviews, and other risk management activities.
• Support periodic attestations by process owners and business leaders regarding the effectiveness of controls, risk management practices, and adherence to company standards.
• Provide guidance, consultation, and challenge to business process owners regarding operational risk management requirements and best practices.
• Develop and deliver training, workshops, and awareness sessions on Operational Risk Management Standards, RCSA requirements, control documentation, risk assessment methodologies, and control testing expectations.
• Assist business leaders in identifying emerging risks, control gaps, process changes, and potential impacts to the business risk profile.
• Produce risk reports, dashboards, metrics, and management information to support governance committees, senior management, and business decision-making.
• Partner with stakeholders across multiple GWAM businesses and functional areas to ensure consistent execution of risk management activities and standards.
• Support regulatory examinations, internal audits, and second-line reviews related to operational risk management activities.
• Act as a trusted advisor and advocate for a strong risk management culture, reinforcing accountability, transparency, and ownership of risks and controls across the organization.
• Contribute to the continuous enhancement of operational risk management processes, tools, methodologies, and reporting practices.

Required Qualifications

• Minimum 10 years of experience in Operational Risk Management, Enterprise Risk Management, Internal Controls, Audit, Compliance, or a related discipline within a financial services organization.
• Significant experience executing and facilitating Risk and Control Self-Assessments (RCSAs), including risk identification, control assessment, and action plan development.
• Strong understanding of operational risk management frameworks, risk and control standards, and control testing methodologies.
• Experience performing control effectiveness testing and assessing control design and operating effectiveness.
• Experience maintaining risk and control inventories and business process hierarchies within governance, risk, and compliance platforms such as Archer.
• Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.
• Proven ability to effectively influence and challenge business stakeholders while maintaining strong collaborative relationships.
• Excellent communication and presentation skills, with the ability to explain complex risk concepts to both technical and non-technical audiences.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Demonstrated project management and organizational skills, including the ability to manage multiple priorities and deadlines.
• Experience interacting with senior business leaders and facilitating risk discussions and workshops.
• Strong commitment to integrity, accountability, and fostering a culture of sound risk management.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.