Job Locations US-NV-Las Vegas | US-Remote | US-AZ-Chandler | US-OR-Lake Oswego

ID

2024-65409

Position Type

Full-Time

Minimum Salary

USD $34,000.00/Yr.

Maximum Salary

USD $61,800.00/Yr.

Typical Starting Salary

$38,300 to $51,400

Flexible Time Off Annual Accrual - days

15

Application Deadline

August 5, 2024

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a Liberty Mutual Insurance Customer Information Representative, you'll be a key point of contact for our customers, answer questions, addressing concerns, and supporting Liberty Mutual Insurance's mission of "helping people live safer, more secure lives."

You will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures. Superior customer focus is our primary goal: we make it possible for you to provide it.

This position is remote, but we prefer candidates to be situated close to our claims offices in Las Vegas, NV; Chandler, AZ; Lake Oswego, OR and Rocklin, CA. If you live within 50 miles of any of these offices, you will be required to report to the office twice a month. Please note this policy is subject to change.

Responsibilities:

• Provide direct guidance and assistance to customers regarding routine inquiries and/or problems following established Company guidelines.
• Telephone policyholders to obtain pre-qualified leads for insurance. May schedule appointments for sales representatives.
• Maintain logs, records and reports as required to maintain accurate information and reporting capabilities for active and/or potential customers.
• Alert management to potential problems with active customers and refer non-routine inquiries and/or problems to supervisor or appropriate personnel.
• Coordinate efforts to supply customer information from point of sale to invoicing with appropriate coding.
• Responsible for communicating this information to customer in format requested.
• Act as a liaison between management and customer for routine information and reports requested.
• Perform additional related office support duties as requested i.e., maintain office stock supplies, prepare mailings.

• Strong knowledge of systems and personal computer workstations preferred.
• High school degree or equivalent, plus a minimum of 1 year of related work experience is required.
• Good interpersonal skills in order to communicate effectively to customers and management staff.
• Broad working knowledge of Company products & services, customer requirements and department operations preferred in order to handle inquiries, problems and/or obtain qualified leads.

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia

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