Business Agility Process Improvement & Operations - Principal Analyst

Our team is seeking a detail-oriented Principal Business Analyst to drive continuous process improvement, operational quality, and product management practices across Business Agility Operations. This role will lead retrospectives, implement and monitor process controls, perform operational and data analysis, manage key tools (JIRA, Shibumi, myLiberty, SharePoint), support AI and other program workstreams, and partner with product owners and stakeholders to translate process gaps into actionable decisions and communications.

Key responsibilities:

• Lead and facilitate team and cross-team retrospectives to identify improvements and track action items to closure.
• Design, document, and refine Business Agility Operations processes for consistency, quality, and auditability.
• Conduct process analysis and create process documentation, process maps, and UI/flow diagrams (Lucid, Visio).
• Monitor process quality and controls; run data quality audits, identify gaps, propose remediation, and ensure adherence to standards.
• Perform operational and performance analyses: surface trends, root causes, and improvement opportunities using Excel, pivot tables, SQL, and analytics tools.
• Create, maintain, and publish dashboards and reports (Power BI, Excel) to measure process health and improvement outcomes.
• Manage Shibumi interactions: monthly and ad-hoc data pulls, MOR report drafts and data pulls, first drafts for reports, user adds/deletes/administration, and myLiberty syncs with Shibumi changes.
• Configure and support tools/workflows in JIRA; automate routine SharePoint processes (Power Automate / MS Flow); maintain SharePoint lists and related development.
• Support project and program management activities (including AI workstreams): plan, size, track, and report on tasks, milestones, and risks.
• Translate process gaps into actionable PowerPoint decision collateral and communication artifacts; create decks for leaders, town halls, and stakeholder briefings.
• Use collaboration tools (Microsoft Teams, SharePoint, myLiberty, Lucid) to coordinate work, capture decisions, and drive adoption; manage BA communication channels (Teams, Need2Know, SharePoint, myLiberty).
• Provide backup support for BA Learning Bytes, Strategy Overviews, Leader Sessions, Town Halls, and other communications/events.
• Pull and publish Shine reports and other regular operational publications.
• Collaborate with product owners, Scrum Masters, engineering, and stakeholders to prioritize and implement changes.
• Train teams on process changes and best practices and support change adoption; perform impact analysis and stakeholder management using change frameworks (Prosci/ADKAR recommended).

Preferred Qualifications:

• 3+ years in process, operations, or product/BA analysis (or equivalent).
• Strong analytical skills with advanced proficiency in Microsoft Excel (pivot tables, complex formulas) and data-driven decision making.
• Demonstrated experience in continuous improvement, process analysis, or operational excellence; able to conduct data quality audits.
• Hands-on experience with JIRA (creating/maintaining agile workflows and boards) and managing tool configurations.
• Experience using Microsoft Teams and SharePoint, including building SharePoint lists and basic automation with Power Automate/MS Flow.
• Familiarity with agile frameworks and experience facilitating retrospectives.
• Excellent communication, stakeholder management, and change management skills; able to produce clear PowerPoint presentations and decision collateral.
• Proven ability to translate process gaps into actionable plans and communicate impacts across levels.

Nice to have:

• Experience building dashboards in Power BI and presenting findings in PowerPoint.
• Experience with SQL, data visualization tools, or advanced analytics.
• Experience with Lucid or similar process/product collaboration and diagramming tools.
• Familiarity with Shibumi and myLiberty or equivalent portfolio/program management tools; experience pulling and managing Shibumi data and users.
• Familiarity with RPA or automation tools (UiPath) and process improvement certifications (Lean Six Sigma green belt).
• Formal change management training or experience implementing Prosci/ADKAR approaches.
• Prior experience administering Shibumi at a program level (i.e. Schema changes, dashboard build, funding, etc.).

Core competencies:

• Data analysis and reporting (Excel, pivot tables, SQL, Power BI).
• Process mapping and documentation (Lucid, Visio).
• Tool configuration and automation (JIRA, SharePoint, Power Automate, UiPath).
• Program/project management skills (planning, sizing, tracking, reporting).
• Strong written and verbal communication; PowerPoint storytelling for leaders and stakeholders.
• Stakeholder engagement, facilitation, and change impact analysis.

• Displays strong research, problem solving, analytical, and critical thinking skills
• Advanced business operations knowledge to include understanding the function`s value chain and market conditions
• Advanced influencing, relationship management & presentation skills
• Strong ability to support change and impart value within an organization
• Strong project management skills as part of implementing business process changes
• Advanced knowledge of available data sources, strengths and shortcomings
• May also be relevant based on the particular needs of the position: Advanced knowledge of Excel and strong knowledge of database software
• Solid knowledge of business intelligence tools
• Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work
• Advanced degree preferred