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Senior Consultant, Internal Communications

Liberty Mutual

Marketing & Communications

Boston, MA, USA

USD 104k-197k / year

Posted on Oct 29, 2025

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Senior Consultant, Internal Communications

Job Locations US-MA-Boston | US-NH-Portsmouth | US-Remote

ID: 2025-72806
Position Type: Full-Time
Minimum Salary: USD $104,000.00/Yr.
Maximum Salary: USD $197,000.00/Yr.
Typical Starting Salary: $123,000 - $155,000
Flexible Time Off Annual Accrual - days: 20
Application Deadline: External: November 3, 2025; Internal: November 7, 2025

Description

This position is primarily remote. Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week.

The Senior Consultant partners with senior management within Liberty Mutual’s Enterprise Tech function to develop communications strategies and plans that support the strategic objectives of Tech, including executive communications. The person in this role will manage initiatives that are large and/or complex in scope, ensuring that communications align with our Tech business goals and strategic priorities, and connect to our brand, enterprise goals and culture to provide the best possible employee experience and positively influence business outcomes.

The Senior Consultant will provide strategic consultation and guidance to the leaders in Tech, including Tech Strategy and Talent, providing communications expertise and managing complex situations with autonomy. They will also partner with members of Global Brand & Communications to deliver high quality and connected campaigns enabling and empowering employees across Liberty Mutual.

Responsibilities

While thinking broadly, partners closely with various levels of management to identify business/communication objectives and translate into audience-centric strategic communications plans.
Ensures effective delivery of key messages to tech-focused employees and broader global audiences in alignment with brand, enterprise goals and culture.
Proactively identifies and develops opportunities to syndicate content across relevant audiences and channels, both internally and externally.
Has oversight for large and/or complex communications plans, campaigns or projects including high visibility deliverables impacting multiple teams, including workforce transitions.
Performs project management duties, identifying resources to complete high-quality work, and interfacing with own team as well as working with other partners internally to ensure flawless execution.
Ensures projects are completed within desired budget, schedule and are of the highest quality.
Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback.
Recommends internal communications solutions to open-ended business challenges. Influences outcomes with autonomy.
Builds and maintains relationships with business stakeholders.
Coaches and provides feedback to junior team members.
Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications.

Qualifications

Bachelor's degree (preferably in in Communications, English or Journalism) or equivalent experience. Advanced degree preferred.
Minimum of 7-8 years of relevant and progressively more responsible communications experience, to include internal communications work.
Displays business acumen, strong consultative skills and integrated thinking.
Excellent written and verbal communication skills.
Experimental mindset about leveraging GenAI tools to work efficiently and enhance creativity.
Strong analytical, organizational and advanced project planning skills with a proven track record of execution.
Strong knowledge of various communications vehicles to include both current and emerging technologies.
Experience with technology-focused partners or clients; ability to translate complicated technical content into accessible, user friendly, actionable campaigns.
Practical knowledge of change management principles, with proven experience leveraging communications tactics to shift mindsets and behaviors.

Writing sample that showcases your professional writing skills may be required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices