Supervisor, Underwriting Support

Manages underwriting assistants who provide timely and high-quality customer service to underwriters and agencies/brokers by performing basic underwriting activities, such as qualifying requests for proposals (RFPs), gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing.

This is a remote position. Candidates residing within 50 miles of the following offices are required to report onsite twice a week: Plano, TX; Boston, MA; Simsbury, CT. Please note this is subject to change.

Responsibilities:

• Selects, develops and manages a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various pre-underwriting activities, gathering data, identifying rates for coverage options, and entering information into databases.
• Partners with UW to direct the day to day activities of team by facilitating communication and establishing priorities, reviewing territory assignments, redirecting work when needed and assisting others with resolving problems in order to make improvements in the work or meet established operations service standard (e.g., Operational objectives, Billing instructions, Policy Writing Instructions, endorsements, submission clearance, etc.).
• Elevates issues as needed through Tier huddles and problems solving. Maintain compliance regulatory requirements as well as internal policies, procedures and processing with all standards through process confirmations, regular reporting and follow up as appropriate works with the Underwriting Management to ensure underwriting files are documented, follow filing protocol and maintain accurate account history.
• Responsible for the acquisition, retention and development of Underwriting Assistant talent. Formally manages, guides and mentors Underwriting Assistants to improve technical and behavioral capabilities.
• Fosters a collaborative team environment that is conducive to continuous improvement and root cause problem solving activities.
• Promotes an environment of continuous improvement, collaboration and partnership applies Liberty Mutual Systems (LMS) principles to improve customer relationships, quality and work processes.
• Ensures that the unit develops and maintains effective business relationships with underwriters, internal partners and external clients fosters and environment of collaboration and partnership with peers, Distribution, Underwriting, Claims and other areas.

• Intermediate knowledge of property and or casualty insurance coverage, risk analysis/selection, risk assessment, rating procedures, rating plans and systems/workflow, pricing and MS Excel/Word.
• In-depth knowledge of commercial lines underwriting products and processes.
• Ability to get work done through others (delegate), communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above.
• Plan/organize work, analyze and solve problems, focus on the larger picture as normally acquired through a bachelor’s degree or equivalent experience and experience supporting a commercial lines underwriting operation.