Senior Claims Manager I, GRS US Casualty

Liberty Mutual has an immediate opening for a Senior Claims Manager I to join US Casualty Leadership in GRS. The Senior Claims Manager I will direct and manage claims handling through other Managers for a medium to large size operation, with moderate levels of loss, reserves, and allocated expense for the line of business. You will plan, organize, direct and control Commercial Casualty Claims from creation to settlement for a designated geographic territory. The Senior Claims Manager I achieves objectives such as: customer satisfaction, quality, productivity, and good faith claims handling practices, etc.; is accountable for employee selection, development and performance management of direct and indirect reports; maintains moderate level of authority within the Region and oversees multiple claims offices; and may lead and direct medium term special projects and specialized strategic business planning if representing a unique or strategically significant area of claims execution.

We would ideally like to hire someone located within proximity to one of our Casualty Claims Hub offices: Suwanee, GA; Plano, TX; Boston, MA or Hoffman Estates, IL. Return to office requirements of 2 days a month if you reside within 50 miles of GRS claims office.

Responsibilities

• Manage claims office operations to ensure that adequate resources and technical skills exist to process claims in accordance with company service standards and expectations.
• Responsible for short to medium-term strategic business planning for claims operations prepares, recommends and manages to the office`s annual budget to ensure appropriate resource allocations and expense levels. May lead and direct medium term special projects and specialized strategic business planning if representing a unique or strategically significant area of claims execution.
• Actively develop, and engage claims employees. Focus staff on continuous improvement, looking for ways to build capabilities, sustainability efforts, and driving organizational effectiveness .
• Prepare and distribute management reports analyzing and documenting office operations and performance identifies, analyzes and reports on claims processing trends and issues.
• Review and approve, within assigned authority limits, claim expenses and settlements that exceed the claims employees authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval. Allocated expense is generally moderate, with moderate authority level.
• Monitor and evaluate the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly. Claims reserves are generally moderate.
• Maintain awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company`s compliance with state and federal legislation.