QI Specialist I

Under moderate direction, reviews and analyzes moderately complex Line of Business Files (APD Inside, RMD, Salvage) to determine compliance with claims handling standards. Assists and participates in calibration training, analysis of results, development of QI reporting and presentation of findings. Participates in operational RCPS events and provides support for implementation of improvements.

**This is a 2-year development program that has been designed to build and develop capabilities and professional acumen to prepare you for future roles at Liberty Mutual.

Responsibilities:

• Under some direction, conducts virtual and on-site quality and/or performance audits of claims files to include re-inspection of damages if appropriate.
• Analyzes all aspects of claims from notification to recovery.
• Determine compliance with claims handling standards, policies and procedures as determined by calibration.
• Under some direction, analyzes results and develops the necessary detail from audits conducted to assist the QI team in identifying the trends from an audit which, if corrected, would drive improvement.
• Accurately tracks and inputs audit findings into a database. Participate in calibration with File review team and analysis of overall results.
• Under some direction, participates in the preparation of results, conclusions and recommendations to field leadership.
• Support continuous improvements by providing feedback on audit process and tool changes that will result in a better product being delivered to the line of business. Performs other duties as assigned.

Preferred CRS/TL experience

Grade level range from 9-11 based on grade level