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Senior Technical Claims Specialist, Commercial Casualty Complex

Liberty Mutual

Liberty Mutual

IT
Westborough, MA, USA · Boston, MA, USA
Posted on Mar 6, 2026

Senior Technical Claims Specialist, Commercial Casualty Complex

Job Locations US-MA-Boston | US-NV-Las Vegas | US-GA-Suwanee | US-AZ-Chandler | US-OR-Lake Oswego | US-IN-Indianapolis | US-TX-Plano | US-IL-Hoffman Estates | US-MA-Westborough
ID
2026-74607
Position Type
Full-Time
Job Grade
15
Department
0346-13859 US Casualty Complex
Market
Global Risk Solutions
Referral Bonus Amount
1,500.00
Minimum Salary
USD $83,000.00/Yr.
Maximum Salary
USD $157,000.00/Yr.
Recruiter
Tamora Guinn
Internal Application Deadline
March 2, 2026

Description

Liberty Mutual has an immediate opening for a Senior Technical Claims Specialist to join our US Casualty Complex team in GRS. The Senior Technical Claims Specialist determines coverage, investigates complex and highly complex commercial casualty claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and resolves the claim. Demonstrates a high level of expertise and sound judgment in complex matters; may as a subject matter expert.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Weatogue, CT; Indianapolis, IN; Hoffman Estates, IL; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change.

Responsibilities:

  • As the claim’s owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims.
  • Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit.
  • Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations.
  • Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit.
  • Responsible for managing the practices and billing activities of outside counsel.
  • Accountable for security of financial processing of claims, as well as security information contained in claims files.
  • Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.).
  • Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues.
  • May analyze the impact upon claims policies and procedures and advises Claims.
  • Management so appropriate action can be taken where required.
  • Participates in special projects.

Qualifications

  • Bachelor’s degree and 5 to 7 years' claims adjusting experience.
  • Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
  • Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly.

Employees may apply for a new role after completing 12 months of employment in their current position.

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