Director, Strategic MGA Platform Operations Lead

Strategic MGA Platform Operations Lead

Role Summary

North America Programs has been tasked with scaling from approximately $200M to $1B in GWP by 2030. This role is a critical enabler of that growth, providing operational leadership and day-to-day governance for one or more strategic MGA platform relationships that are typically $100M+ in size and central to the North America Programs and Delegated Authority business.

The Strategic MGA Platform Operations Lead partners closely with Operations, Underwriting, Claims, Finance, Actuarial, Compliance, and Data/Management Reporting teams to ensure programs for these select strategic relationships are onboarded efficiently and administered accurately, bordereaux and financials are timely and reliable, controls and reconciliations are effective, and operational performance supports profitable scale.

Externally, the role is a visible point of contact with key strategic MGA platform partners, helping to drive operating cadence, resolve issues, and strengthen day-to-day engagement across the relationship.

Key Responsibilities

Platform Relationship Management & Governance

• Serve as the primary external operations point of contact for assigned strategic MGA platform relationships
• Establish and run a governance cadence (steering committees/working groups) with external partners and internal stakeholders; track actions to closure
• Coordinate with North American and London operations and delegated authority teams to ensure alignment on standards, controls, and reporting requirements
• Monitor service-level performance (timeliness, data quality, operational issues) and drive continuous improvement with external partners and internal parties

Platform Onboarding (New Partners Only)

• Serve as the internal project manager for new strategic MGA platform launches, coordinating across Ops, Claims, Finance, Actuarial, Compliance, Data/Management Reporting, and IT
• Build and manage the launch plan and infrastructure timeline, including validation of end-to-end workflows, system configurations/codes, integrations, and data mappings and oversight of operational readiness/training through go-live
• Lead cross functional readiness working groups (bordereaux/data, claims, finance, reporting, etc.) to drive setup, testing, and cutover activities

Delegated Authority Administration & Controls

• Partner with the relevant North American and/or London delegated authority teams to support new program set-up, amendments, renewals, and closures
• Support the documentation and maintenance of end-to-end operating procedures for assigned platform relationships (including roles and hand-offs across teams)
• Own/oversee control framework for assigned relationship programs (e.g., data validations, reconciliation sign-offs, exception management, and audit readiness)
• Identify process breakdowns, data issues, reconciliation errors, and implement corrective actions with the appropriate teams through to successful resolution

Bordereaux, Data Quality & Reporting

• Partner with the relevant leaders and teams to oversee receipt, validation, and loading of premium and claims bordereaux within agreed SLAs; escalate and resolve data quality issues
• Work with Data/Management Reporting teams to ensure fit-for-purpose reporting, dashboards, and management information to support underwriting and portfolio decisions
• Support actuarial and finance analyses by ensuring accurate presentation of exposure, premium, and loss information
• Financial Operations
• Partner with the relevant Finance teams to support the Estimated Premium Income (EPI) management process, including tracking estimates, adjustments, and partner submissions
• Work with Finance and Operations to help ensure the appropriate system setup is in place (including required codes), and support accurate cash allocation, settlement, and statement reconciliation

Claims & Replenishments

• Coordinate with Claims and partners to ensure claims bordereaux quality and timely processing
• Ensure claims replenishments (where applicable) are calculated and paid correctly and exceptions are resolved

Regulatory, Compliance & Conduct

• Ensure adherence to relevant internal policies and external regulations, including data protection, conflicts of interest, and conduct expectations, etc.
• Support audits, reviews, and partner due diligence by maintaining clear documentation, evidence of controls, and transparent issue management