Interim Claims Team Manager - Salvage

Are you looking for an opportunity to lead a salvage business analyst team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent ACS people leader opportunity available.

Role Summary

Lead Liberty Mutual’s Total Loss Salvage Business Analyst team who are responsible for maximizing recoveries on salvage vehicles (~$500M annually). This leader blends people leadership, analytical skillset, and market/auction strategy to optimize sales outcomes, strengthen operational controls, and continuously improve the end-to-end salvage process.

Key Responsibilities

• Lead and develop a team of salvage representatives/business analysts; set expectations, coach performance, and build a strong talent pipeline.
• Drive salvage recovery strategy by monitoring performance and adjusting tactics based on vehicle market conditions and channel results.
• Use data and insights to identify performance drivers, address trends, and implement actions that improve net recovery and cycle time.
• Ensure quality, accuracy, and timeliness of salvage documentation/title handling and auction readiness; strengthen controls and compliance.
• Partner effectively with internal stakeholders and external vendors/auction partners to improve outcomes and resolve issues.
• Resolve escalated customer concerns and complex salvage questions requiring leadership intervention.
• Champion continuous improvement and a culture of accountability, learning, and customer empathy.

Ideal Experience Includes:

• Proven ability to lead, coach, and develop a team; prior direct people-leader experience strongly preferred.
• Strong analytical skills with experience using data to improve outcomes (KPIs,trends, root cause, action plans).
• Knowledge of APD/total loss workflows and salvage handoff (preferred) or closely related transferable experience.
• Understanding of salvage/remarketing drivers and ability to adapt strategy to auto market changes.
• Track record driving operational excellence: quality, cycle time, process improvement, and controls.
• Ability to influence stakeholders and communicate effectively with vendors/partners.
• Strong judgment, customer focus, and ability to handle escalations while ensuring compliance.