Job Locations US-NH-Portsmouth | US-Remote | US-WA-Seattle | US-MA-Boston

ID

2026-74846

Position Type

Full-Time

Job Grade

13

Department

0055-13113 SOLUTIONS PRODUCT SYSTEM SUPPORT

Market

US Retail Markets

Referral Bonus Amount

0

Minimum Salary

USD $67,000.00/Yr.

Maximum Salary

USD $126,000.00/Yr.

Typical Starting Salary

$77,300 - $102,500

Recruiter

Stella Marie De los Santos

Internal Application Deadline

3/17/2026

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Liberty Mutual Insurance is actively searching for experienced System Support Analysts, supporting the Safeco Property & Specialty and LM Auto portfolios. The successful candidate will collaborate with agile squads and cross functional teams to drive countrywide and state implementations that align with our strategic goals and support a high performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies. In this role, individuals will assess feasibility and present their findings, provide strategic and tactical recommendations to enhance business results, identify cross-team dependencies, and ensure quality.

*Level of position offered will be based on skills and experience at manager discretion*

We are looking for someone who:

• Actively seeks out and provides constructive feedback to peers and consistently engage in team meetings and department forums to foster a positive work environment, collaboration and contribute to a dynamic team culture.
• Loves problem solving, with a proven track record of proactively identifying and driving forward change.
• Learns new concepts, processes, and tools quickly.
• Utilizes generative AI to streamline processes and enhance efficiencies.
• Communicates clearly and effectively conveys complex messages, insights, and recommendations to various stakeholders in both formal and informal settings.

Job Responsibilities:

• Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset
• Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps.
• Create and proactively maintain comprehensive requirements and project documentation with thorough research and analysis to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio.
• Provides pre and post-production support by validating and monitoring impactful systems enhancements, changes and defects to our customers, stakeholders and support partners.

Nice to have’s:

Safeco Property & Specialty

• Extensive Safeco experience
• Experience with Auto, Landlord and/or Umbrella lines of business
• Working in Jira and Agile Experience

• Able to translate complex current‑state workflows into intuitive future‑state application designs—even when the screens and functionality don’t yet exist.

LM Auto

• Extensive Auto line of business experience

• Working in Jira and Agile Experience

• Experience testing CFA front end

This is a remote position for candidates who reside within 50 miles of a hub office, will be required to go in office 2 days per week. Please note this policy is subject to change.

• Bachelor`s degree in business or technical discipline or equivalent experience.
• Minimum of 3 years related experience.
• General knowledge of business operations, objectives and strategies as well as business process and information flow.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• General understanding of reengineering issues and challenges.
• Skills in object, data and/or process modeling; financial analysis and planning; business process design.
• Negotiation skills; oral and written communication skills.

Employees may apply for a new role after completing 12 months of employment in their current position.

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