Technical Program Manager, GRS Technology Strategy & Transformation - One GRS Billing Global Platform Lifecycle

Technical Program Manager (TPM), GRS Technology Strategy & Transformation - One GRS Billing Global Platform Lifecycle

Reports to: Limarys Wilson

Current employees in all locations will be considered.

Global Risk Solutions (GRS) Technology Strategy & Transformation is hiring a Technical Program Manager to lead delivery for the One GRS Billing Global Platform Lifecycle initiative. This is a program leadership role: you will translate strategy into executable roadmaps, orchestrate large cross domain delivery, manage program governance and risks, and be the primary point of contact for stakeholders across Business, Technology, Underwriting, Data, and Operations. You will operate with limited guidance, influence decisions at all levels, and help institutionalize consistent program delivery practices across GRS.

Key responsibilities –

• Drive end-to-end program delivery: develop and maintain multiyear, multidomain delivery roadmaps that sequence technical work, integrations and program increments.

• Program owner and single point of contact: provide consistent, accurate and timely program status, decisions, and delivery logistics to stakeholders and leadership.

• Governance & decisioning: establish and run program governance (SteerCo, decision logs, RACI/RASCI matrices, stage gates) and ensure timely escalation and clear accountability for decisions.

• Dependency & integration management: continuously map and manage dependencies across teams, domains and portfolios; harmonize objectives and remove cross team blockers.

• Risk & issue management: own program risk — identify, quantify, mitigate, maintain a risk/RAID register, and escalate issues when delivery, timeline, or budget is threatened.

• Financial oversight & reporting: track program financials (burn vs. plan), surface corrective actions, and report forecast vs. actuals.

• Metrics & health signals: define, collect and report program delivery KPIs (leading & lagging), Agile/DevOps maturity metrics, team health and quality indicators.

• Run delivery operations: coordinate cutovers, command center execution, hyper care and handoffs to BAU/ops.

• Stakeholder management: build and maintain stakeholder management plans, communicate tradeoffs, and eliminate friction that impedes delivery.

• Partnering & influence: work closely with Product Management, Tech Leads, Architects, DevOps, Data, Security, Finance, and Procurement to ensure alignment and timely decisions.

• Community & continuous improvement: engage with the GRS TPM community and Liberty Mutual TPM network to share best practices and drive cross program improvements.

• Operate independently: lead complex program workstreams with limited direction while escalating appropriately.

Key relationships

• Program Sponsor, Steering Committee, Business Product Owners

• Tech Leads, Architects, Engineering Leads, DevOps/Release and Data teams

• Product Management / Business Agility leads

• Finance, Procurement, Compliance, Security SMEs

• Program and Release Managers, Scrum Masters, QA Leads

What success looks like

• Clear, executable multiyear roadmap with aligned milestones and reduced cross team friction.

• Measurable reduction in dependency-related delays and escalations.

• Program delivered on (or within acceptable variance of) schedule and budget with demonstrated business value.

• Consistent governance artifacts (RAID, decision logs, PIRs) and repeatable playbooks adopted by teams.

• Reliable program health reporting and improvements in Agile/DevOps maturity and team health metrics.