Director, Product Owner

Responsible for aligned product(s) and portfolio experiences enabling specific business objectives and customer satisfaction with the product and portfolio sets. Responsible for articulating and translating the overall business vision into strategy and tactics for specific journeys and/or product(s) to be leveraged by product owners. Responsible for overseeing a set of products and ensuring product teams are appropriately resourced, focused on the key priorities, ensuring alignment between roadmaps to achieve portfolio/channel objectives. Manages a team of Product Owners and leads Agile teams and stakeholders to align priorities, remove roadblocks and secure resources. Coaches and mentors the craft of Product across Product Owners and Product Managers across portfolios. Partners with key APO, PMO, and Strategy and Planning organizations for improved onboarding, training, and enablement of our product/agile roles. Accountable for outcomes and key KPI`s tied directly to business objectives.

Responsibilities

• Works closely with business and technology leaders to translate business strategies into enabling aligned product(s) and portfolio strategies designed to drive maturity across product management and experienced outcomes.
• Refines/influences and may define a clear product role strategy, develops comprehensive product vision and translates into specific feature strategies and roadmaps.
• Responsible for communicating the product vision effectively to key stakeholders, team members, and senior management.
• Accountable for business results of the related set of customer journeys or products as measured by relevant KPIs. Leverages KPIs to inform recommendations.
• Works closely with IT and other Business Unit counterparts to ensure resource alignment in support of product vision and roadmaps.
• Owns alignment of development and business resources on goals and priorities while working with stakeholders and team to remove roadblocks to execution.
• Uses the product backlog to coordinate the work of product team(s), through each team`s product owner as relevant.
• Manages delivery of scope across value streams to ensure delivery, partners with delivery teams to ensure user stories are clear and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer.
• Directly manages a team of Senior Product Owners/Product Owner/ Associate Product Owners who are responsible for all aspects of customer journey/product lifecycles. Participates to provide feedback, support, coaching, in sprint-and release plans together with various members of the leadership teams. Coaches and mentors IT and Business Unit counterparts related to product vision and product roles.
• Ensures customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product or product portfolio.
• Leads in Agile development methodology transformation across the company through contribution to Agile education initiatives and communicating agile principles to executive audiences. Monitors the application of Agile principles across product teams.
• Functions as the final arbiter at the product level or portfolio to order work and accepts the final release plan/roadmap. Manages escalation on trade-offs across the product portfolio Provides customer-oriented feedback on product and feature demos for scrum sub-teams.
• Leads the analysis of feasibility, cost ramifications, economies, or other aspects of planned or potential programs.