Job Locations US-Remote | US-OH-Columbus | US-MA-Boston

ID

2026-75213

Position Type

Full-Time

Job Grade

16

Department

097J-08467 Experience Design

Market

US Retail Markets

Referral Bonus Amount

1,500

Minimum Salary

USD $94,000.00/Yr.

Maximum Salary

USD $174,000.00/Yr.

Typical Starting Salary

110,000 - 145,000

Recruiter

Melanie Vassar

Internal Application Deadline

4/31/26

Liberty Mutual Insurance

At Liberty Mutual, our User Experience organization is on a mission to create extraordinary digital experiences that help us win with customers, agents, and prospects. We are redefining what best-in-class looks like in the insurance industry—delivering intuitive, seamless digital quoting and making digital our primary channel for service and claims. If you’re passionate about crafting meaningful, user-centered content that drives clarity and confidence, we invite you to join us.

About the Role

As a Content Designer supporting our Claims Intake experience, you’ll play a critical role in shaping how customers interact with Liberty Mutual during key moments. You’ll collaborate closely with cross-functional partners to design clear, effective, and engaging content that improves usability and enhances the overall customer journey.

About the Team

You’ll be part of a dynamic community of 80+ Experience Designers working across the organization. In addition, you’ll partner closely with a focused team of designers dedicated to the Claims Intake space, allowing for both broad collaboration and deep domain expertise.

What You’ll Do

• Collaborate cross-functionally: Partner with product managers, designers, engineers, analysts, researchers, and fellow content designers to deliver cohesive, user-centered solutions. Work closely with insurance product subject matter experts to understand business requirements and translate them into effective content strategies.
• Identify and drive content opportunities: Apply content design methodologies to uncover opportunities that improve user experience, including information architecture, content hierarchy, and microcopy.
• Craft clear, concise content: Write and refine content that aligns with Liberty Mutual’s tone and voice guidelines, adheres to established standards, and reflects best practices for each digital channel.
• Leverage user insights: Continuously evaluate content effectiveness through user feedback, research, and data. Use insights to iterate and optimize experiences for clarity, usability, and impact.

• As typically acquired through a Bachelor`s degree or equivalent experience and 5+ years of experience in a related field: Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
• Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design
• Exceptional written and oral communication skills
• Ability to present projects and status reports to team leadership
• Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams
• Proven track record of collaborating effectively with cross-functional teams

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.