Job Locations US-MA-Boston | US-Remote

ID

2026-75265

Position Type

Full-Time

Job Grade

19

Department

043D-12864 Carriers & Platform Vertical

Market

US Retail Markets

Minimum Salary

USD $137,000.00/Yr.

Maximum Salary

USD $257,000.00/Yr.

Typical Starting Salary

163,000 - 210,000

Recruiter

Melanie Vassar

Internal Application Deadline

4/3/26

Director II, Relationship Management – Strategic Partnership Group (SPG)

Liberty Mutual is seeking a Director II, Relationship Management to help drive growth through our Strategic Partnership Group (SPG) - one of the company’s largest and fastest-growing distribution channels. In this role, you will lead and grow strategic digital partnerships that deliver high-volume third-party leads into Liberty Mutual’s Direct channel across personal and small commercial insurance.

You’ll serve as the primary relationship lead for key partners, collaborating across sales, service, technology, and product teams to drive growth, profitability, and long-term partner success. This is a highly visible role that combines strategy, analytics, and executive relationship management to scale Liberty Mutual’s partnership ecosystem.

Why This Role Matters

SPG is a critical growth engine for Liberty Mutual, driving high-quality personal and small commercial leads through thousands of third-party partnerships. In this role, you will influence strategy, strengthen key partnerships, and help shape the future of Liberty Mutual’s digital distribution model.

Key Responsibilities:

• Manage & Grow B2B2C Partnerships: Independently drive strategic relationships, new business, profitability, and retention
• Build Strong Relationships: Cultivate connections across all organizational levels—internally and with external partners
• Champion Collaboration: Foster teamwork and influence both Liberty and partners to achieve shared goals
• Drive Data-Driven Decisions: Conduct analyses using PowerBI and other tools, identify trends proactively, and implement solutions through compelling storytelling
• Lead Cross-Functional Teams: Collaborate with geographically dispersed Relationship Managers, Analysts, and Product Owners to optimize processes and maintain alignment
• Develop Product Expertise: Build deep knowledge of Liberty's personal and small commercial lines products
• Balance Strategy & Execution: Anticipate trends, prioritize tradeoffs, and set clear direction while delivering immediate results

What We're Looking For:

• Team-first mentality: Proactively shares wins and challenges, continuously improves team performance
• Proven experience managing complex, high-volume partnerships or client relationships in insurance or related industries
• Strong analytical skills: Comfortable working with multiple data sources, interpreting analytics using PowerBI or similar tools, and crafting data-driven stories and presentations (required)
• Entrepreneurial spirit with eagerness to learn and thrive in fast-paced, ambiguous environments
• Self-starter: Operates independently, prioritizes competing demands, and tackles challenging tasks with minimal direction
• Excellent communication skills: Adapts interpersonal style for diverse audiences and organizational levels
• Collaborative mindset with passion for driving business results through cross-functional teamwork
• Technical acumen and digital expertise
• Highly desirable: Familiarity with insurance call center operations, 3rd party distribution workflows, and P&L management

• Bachelor`s degree or equivalent experience required
• Advanced degree such as MBA and/or CPCU certification preferred
• Demonstrated ability to exercise advanced negotiation skills and resolve complex business issues with internal and external parties
• Advanced knowledge of marketing practices and insurance products as demonstrated through the ability to present products and recommend marketing initiatives to clients
• Excellent verbal and written communication skills

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