Operations Manager, LMRe US

The LM Re Operations Manager role plays a pivotal role in driving operational excellence, effectiveness and risk management of reinsurance business. The role provides day-to-day oversight in support of the Regional Director of Operations. This role ensures alignment with LM Re’s strategic objectives and helps manage the effectiveness and risk posture of reinsurance business functions across the region. The Operations Manager is responsible for coordinating operational activity, driving consistent execution, and supporting the delivery of the Regional Director’s priorities through strong operational discipline, collaboration, and continuous improvement.

Operational Leadership:

• Deliver accurate, on-time end-to-end reinsurance production support, leveraging tools to streamline and scale.
• Prioritize effectively to meet quality and drive continuous improvement.
• Govern policy, premium, and claims data, process technical accounts and management information.
• Integrate data from client/broker portals and maintain document management within relevant systems.
• Maintain effective communication and collaboration with internal and external clients and stakeholders.
• Liaise with clients to provide financial information

Strategic Influence & Cross Functional Engagement:

• Drive continuous process improvement and communicate proposed initiatives to the Director of Operations.
• Extend key client and key broker management to include operational engagement and issue resolution.
• Partner with other functional areas including Operations across branches globally, Finance, Claims, Compliance/Sanctions, Underwriting, Transformation & Change and Data Office to ensure consistent execution and alignment.
• Support the development and enhancement of reporting processes, audits, KPIs, ICS controls, and operational guidelines.

Project Support:

• Initiate and lead operational projects and participate in relevant working groups, ensure alignment and effective execution
• Contribute to assigned strategic initiatives, supporting delivery through analysis, documentation, and coordination.

Team Development & Leadership:

• Leading a team of direct reports effectively by setting strategic goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team.
• Align and work with Operations teams across all regions to ensure data, administrative and operational issues impacting the business unit are identified and resolved.
• Monitor and manage the day-to-day workload of individuals and the team.
• Ensure the team are meeting agreed SLAs & KPIs for onshore and offshore tasks and manage improvement of individuals as necessary.