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Technical Program Manager - Electronic Records Management - GRS Technology Strategy & Transformation

Liberty Mutual

IT, Operations

Boston, MA, USA

USD 137k-257k / year

Posted on Mar 27, 2026

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Technical Program Manager - Electronic Records Management - GRS Technology Strategy & Transformation

Job Locations US-NH-Portsmouth | US-MA-Boston | US-IN-Indianapolis | US-TX-Plano

ID: 2025-72857
Position Type: Full-Time
Minimum Salary: USD $137,000.00/Yr.
Maximum Salary: USD $257,000.00/Yr.
Typical Starting Salary: $180000 - $200000
Flexible Time Off Annual Accrual - days: 20
Application Deadline: 4/3/2026

Description

Note: This role will have a hybrid work arrangement (2x/week) in one of the following tech hub locations: Boston, MA/Portsmouth, NH/Columbus, OH/Indianapolis, IN/Plano, Tx

Global Risk Solutions (GRS) is seeking a Technical Program Manager (TPM) to lead delivery of the GRS Electronic Records Management (ERM) Program. This is a highly visible, multiyear program focused on enabling GRS compliance with enterprise records retention and deletion policies, reduce regulatory risk, and lifecycle data management responsibilities. The ERM program delivers scalable capabilities, such as ERM Sidecar integrations, ERM Playbooks, and the GRS Data Graveyard to ensure personal, sensitive, and regulated data is retained only as long as required and deleted in accordance with Liberty Mutual’s records retention policies. Additional enterprise benefits include reductions to AWS data storage costs.

This is a program leadership role: you will translate strategy into executable roadmaps, orchestrate large cross domain delivery, manage program governance and risks, and be the primary point of contact for stakeholders across Business, Technology, Underwriting, Data, Operations, Security and Privacy. You will operate with limited guidance, influence decisions at all levels, and help institutionalize consistent program delivery practices across GRS.

Key responsibilities

Drive end-to-end program delivery: develop and maintain multi-year, multidomain delivery roadmaps that sequence Electronic Records Management integrations across Global Risk Solutions. Responsible for Strategy, Design, Build, configuration and implementation of ERM services.
Translate ERM strategy, OKRs, and regulatory commitments into executable plans for application teams and shared service
Program owner and single point of contact: provide consistent, accurate and timely program status, decisions, and delivery logistics to stakeholders and leadership.
Governance & decisioning: establish and run program governance (SteerCo, decision logs, RACI/RASCI matrices, stage gates) and ensure timely escalation and clear accountability for decisions.
Dependency & integration management: continuously map and manage dependencies across teams, domains and portfolios; harmonize objectives and remove cross team blockers.
Financial oversight & reporting: track program financials, surface corrective actions, and report forecast vs. actuals.
Metrics & health signals: define, collect and report program delivery KPIs (leading & lagging), Agile/DevOps maturity metrics, team health and quality indicators.
Stakeholder management: build and maintain stakeholder management plans, communicate tradeoffs, and eliminate friction that impedes delivery.
Partnering & influence: work closely with Product Management, Tech Leads, Architects, DevOps, Data, Security, Finance and Procurement to ensure alignment and timely decisions.
Community & continuous improvement: engage with the GRS TPM community, Privacy, and Security networks to share best practices and drive cross‑program improvements.
Operate independently: lead complex program workstreams with limited direction while escalating appropriately.

Key relationships

Program Sponsor, Steering Committee, Business Product Owners
Tech Leads, Architects, Engineering Leads, DevOps/Release and Data teams
Product Management / Business Agility leads
Finance, Procurement, Compliance, Security SMEs
Program and Release Managers, Scrum Masters, QA Leads

What success looks like

Clear, executable multiyear roadmap with aligned milestones and reduced cross team friction.
Measurable reduction in dependency-related delays and escalations.
Program delivered on (or within acceptable variance of) schedule and budget with demonstrated business value.
Consistent governance artifacts (RAID, decision logs, PIRs) and repeatable playbooks adopted by teams.
Reliable program health reporting and improvements in Agile/DevOps maturity and team health metrics.

Qualifications

10+ years’ experience delivering software solutions in an agile environment; experience leading large, complex, multi‑year programs.
Deep knowledge of Agile scaling practices and ability to mobilize multiple agile teams across domains toward a shared mission.
Strong technical fluency — ability to engage credibly on architecture, integrations, pipelines, and NFRs.
Experience with JIRA, Confluence and SPM/portfolio tools; comfortable defining and enforcing tooling standards.
Demonstrated strength in governance, risk management, dependency mapping and financial reporting.
Exceptional negotiation, facilitation and consensus building skills with cross functional stakeholders.
Highly developed interpersonal skills and executive presence; proven ability to influence without direct authority.
Proven ability to operate with limited guidance and manage ambiguity.
Bachelor’s or Master’s degree in a technical or business discipline (or equivalent experience).

Preferred

Experience with records management, data governance, privacy, or regulatory compliance programs.
Familiarity with data retention, deletion, auditability, or lifecycle management concepts.
Background in DevOps, release orchestration, or technical delivery of data platforms, decommissioning efforts, or application retirement strategies.
PMP, SAFe POPM/SPC, or equivalent program/agile certifications.

Behavioral attributes

Strategic mindset with operational rigor — thinks big but delivers with discipline.
Ability to Influence across engineering, data, legal, compliance, and business teams to align on ERM priorities, drive adoption of shared solutions (Playbooks, Sidecar, Graveyard), and resolve delivery, risk, and sequencing tradeoffs in a complex regulatory environment.
Data driven and metrics oriented.
Collaborative, pragmatic, decisive, and resilient under pressure.
Commitment to coaching teams and improving delivery practices.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices