Technical Program Manager - Electronic Records Management - GRS Technology Strategy & Transformation

Hiring Manager - Limarys Wilson

Global Risk Solutions (GRS) is seeking a Technical Program Manager (TPM) to lead delivery of the GRS Electronic Records Management (ERM) Program. This is a highly visible, multiyear program focused on enabling GRS compliance with enterprise records retention and deletion policies, reduce regulatory risk, and lifecycle data management responsibilities. The ERM program delivers scalable capabilities, such as ERM Sidecar integrations, ERM Playbooks, and the GRS Data Graveyard to ensure personal, sensitive, and regulated data is retained only as long as required and deleted in accordance with Liberty Mutual’s records retention policies. Additional enterprise benefits include reductions to AWS data storage costs.

This is a program leadership role: you will translate strategy into executable roadmaps, orchestrate large cross domain delivery, manage program governance and risks, and be the primary point of contact for stakeholders across Business, Technology, Underwriting, Data, Operations, Security and Privacy. You will operate with limited guidance, influence decisions at all levels, and help institutionalize consistent program delivery practices across GRS.

Key responsibilities

• Drive end-to-end program delivery: develop and maintain multi-year, multidomain delivery roadmaps that sequence Electronic Records Management integrations across Global Risk Solutions. Responsible for Strategy, Design, Build, configuration and implementation of ERM services.
• Translate ERM strategy, OKRs, and regulatory commitments into executable plans for application teams and shared service
• Program owner and single point of contact: provide consistent, accurate and timely program status, decisions, and delivery logistics to stakeholders and leadership.
• Governance & decisioning: establish and run program governance (SteerCo, decision logs, RACI/RASCI matrices, stage gates) and ensure timely escalation and clear accountability for decisions.
• Dependency & integration management: continuously map and manage dependencies across teams, domains and portfolios; harmonize objectives and remove cross team blockers.
• Financial oversight & reporting: track program financials, surface corrective actions, and report forecast vs. actuals.
• Metrics & health signals: define, collect and report program delivery KPIs (leading & lagging), Agile/DevOps maturity metrics, team health and quality indicators.
• Stakeholder management: build and maintain stakeholder management plans, communicate tradeoffs, and eliminate friction that impedes delivery.
• Partnering & influence: work closely with Product Management, Tech Leads, Architects, DevOps, Data, Security, Finance and Procurement to ensure alignment and timely decisions.
• Community & continuous improvement: engage with the GRS TPM community, Privacy, and Security networks to share best practices and drive cross‑program improvements.
• Operate independently: lead complex program workstreams with limited direction while escalating appropriately.

Key relationships

• Program Sponsor, Steering Committee, Business Product Owners
• Tech Leads, Architects, Engineering Leads, DevOps/Release and Data teams
• Product Management / Business Agility leads
• Finance, Procurement, Compliance, Security SMEs
• Program and Release Managers, Scrum Masters, QA Leads

What success looks like

• Clear, executable multiyear roadmap with aligned milestones and reduced cross team friction.
• Measurable reduction in dependency-related delays and escalations.
• Program delivered on (or within acceptable variance of) schedule and budget with demonstrated business value.
• Consistent governance artifacts (RAID, decision logs, PIRs) and repeatable playbooks adopted by teams.
• Reliable program health reporting and improvements in Agile/DevOps maturity and team health metrics.