Principal Experience Designer

Advance your career at Liberty Mutual Insurance- A Fortune 100 Company.

About the Business: Global Risk Solutions (GRS):

Global Risk Solutions (GRS), the commercial insurance arm of Liberty Mutual, focuses on protecting the world's enterprises — helping companies navigate the risks that come with operating at scale, across industries, and around the globe, giving them the confidence to operate boldly. At the core of our business are our Underwriters — the experts responsible for evaluating risk and determining the right coverage for the businesses we serve. We are seeking a Principal Experience Designer to lead the vision and design delivery for the internal experiences that Underwriters and their cross-functional colleagues rely on every day to do their best work.

As a Senior member of our GRS Experience Design Domain, the Principal Experience Designer will collaborate closely with product teams across Underwriting to drive innovation and elevate our product offerings to best-in-class experiences. Interested candidates will demonstrate superior creative direction and visual design acumen, along with an obsession for detail and the ability to express design principles and generate consensus and excitement around their vision.

Who you are:

• You have a passion for crafting exceptional user experiences and a track record of delivering impactful products from concept to launch.
• You are able to win hearts and minds around user-centered design and the importance of usability as a business driver.
• You will shape and maintain design principles, patterns, and systems to ensure coherence and scalability across products; set measurable success metrics; partner with product, engineering, experience design and research, and leadership to surface opportunities and remove blockers.
• You can evangelize human-centered design across the organization while mentoring more junior team members to raise craft and consistency.
• You should be excited to explore the opportunities that AI technology presents for making experiences better for both our users and our Experience Design team.

In this role you will:

• Act as the keeper of our design vision within the area of Underwriting, cascading context up to leadership and strategy down to teams
• Operate as a thought partner to our product leaders and stakeholders representing the voice of our users at every step, and sharing strategic plans early and often, seeking constructive feedback and integrating feedback to improve solutions
• Partner with Product, Engineering, Experience Research, and Experience Design to drive strategic discovery and work with product and engineering leaders, advocating for UX best practices across the product delivery lifecycle
• Lead and contribute hands-on to design efforts across our most complex cross-functional investments
• Champion our design system as the foundation for consistency, ensuring every experience feels cohesive to users no matter where across the business it was built
• Provide creative direction and conduct design reviews to ensure that the overall vision for products is achieved
• Offer leadership within the design team, introducing new practices and influencing team members to try new methods; continuously seek opportunities for process improvement and efficiency across the broader design organization
• Mentor more junior members of the experience design staff, employing your design expertise in your craft to further the skillset of our team

Preferred Qualifications:

• *A digital portfolio we can review online is required*
• Bachelor’s degree and 10+ years of professional experience, including a strong background in UX strategy with a high bar for quality and impeccable attention to detail
• Familiarity with the following core disciplines, with demonstrated mastery in at least two and expertise in two others: visual design, prototyping, front-end development, experiment design, user research, design systems, service design, data visualization
• A foundation in AI, Natural Language Processing, and Machine Learning knowledge, including experience working with LLMs and human-in-the-loop workflows
• Ability to independently make smart, strategic, and user-centered design decisions- identifying the highest-impact questions, negotiating scope, and managing trade-offs - while remaining open to continuous iteration as needs, trends, and requirements change
• Skill in translating insights into frameworks, opportunity backlogs, and decision artifacts (scorecards, one-pagers), and synthesizing complex technical findings into clear, actionable narratives for different audiences (Product, Engineering, and senior leadership)
• Proven track record of independently scoping, prioritizing, and delivering end-to-end product design vision across teams of designers in ambiguous, multi-stakeholder environments
• Ability to work effectively through ambiguity and build alignment across all levels of the organization from cross-functional partners to senior leadership
• Strong organizational and analytical thinking skills, with the ability to translate technically complex content into user scenarios, flows, and diagrams.

• As typically acquired through a Bachelor`s degree or equivalent experience and 10+ years of experience in a related field:
• Expertise in methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
• Familiarity with the following core disciplines, with demonstrated mastery in at least two and expertise in two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design
• Exceptional written and oral communication skills (comfortable in interacting with all levels of the company
• Proven ability to create alignment among senior management on ideas/projects/process
• Strong organization and analytic thinking skills, with ability to translate highly complex and technical content into user scenarios, flows and diagrams
• Proven track record of collaborating effectively at all levels of the organization