Sr. Post-Production Systems Engineer

This is a Boston based position with a hybrid schedule, coming into the office two days per week.

Summary

Join the team behind Liberty Mutual’s state-of-the-art video production studio and post-production environment. We’re looking for a hands-on post-production systems engineer who’s passionate about keeping video workflows running smoothly – building, supporting, and evolving end-to-end pipelines, shared storage, and the tools that power everything from rough cuts to finished deliverables – while also jumping in to edit and deliver video content.

In this role, you’ll be rapidly diagnosing and resolving issues across storage, networks, NLE systems, and ingest/playback (I/O) hardware, while also driving continuous improvement through monitoring, capacity planning, system upgrades, documentation, and training. If you love partnering with creative teams, collaborating with vendors, and shaping what’s next – modern workflows, smarter operations, and emerging tech like AI-enabled video tools – this is a chance to make an impact on the vital work we produce for Liberty Mutual.

Responsibilities

• Provide hands-on administration and support for end-to-end video and post-production systems, including large, integrated shared storage and file-based workflows.
• Provide operational support and rapid incident assessment and resolution for production and post-production users; diagnose issues across storage, networks, NLE systems, and peripheral I/O.
• Edit video content as required to support production needs; create rough cuts and finished deliverables using Adobe Creative Cloud tools (Premiere Pro, After Effects, Media Encoder, Audition) and other common applications, formats/codecs.
• Install, configure, patch, and upgrade video/post-production hardware and software; validate changes through testing and rollback plans.
• Monitor system health, performance, and capacity; analyze usage trends, forecast demand, and recommend scaling, reconfiguration, and lifecycle upgrades.
• Manage and build relationships with key partners, vendors and suppliers to ensure systems and studio are operating at peak performance and efficiency.
• Troubleshoot complex hardware/software issues and coordinate escalations with Production teams and vendors; lead root-cause analysis and implement corrective/preventive actions.
• Support studio and facility initiatives including site set-up, equipment deployment, maintenance windows, and user onboarding/training.
• Develop and maintain documentation, standards, and operating procedures for enterprise file-based video systems; serve as a technical resource to Production staff and systems users.
• Maintain working knowledge of modern studio operations, including live production, motion graphics/VFX workflows, and emerging technology like AI-enabled video tools and pipelines.
• Lead technical projects and subprojects: create project plans, assign tasks, track milestones, and facilitate cross-team execution.
• Communicate complex technical concepts clearly to technical and non-technical stakeholders; consult on design decisions and operational risk.

Hiring Manager: Stephanie Tanis Murphy