Claims Operations Manager, STP

Responsibilities:

• Drives successful completion of projects and initiatives for assigned Claims business unit(s) by analyzing complex data, leveraging best practices, and effectively collaborating with stakeholders at all levels.
• Leads complex problem-solving activities to scope and define problems. Develops, manages, and monitors the implementation of new or existing initiatives that solve root cause problems.
• Advocates a claims customer service culture by delivering process efficiencies that enhance the customer experience. Encourages an environment that identifies process efficiencies to continuously improve how work is completed, maximizing the performance and quality of operational results and ensuring compliance with the regulatory environment.
• Participates in key planning and budget objectives. Monitors expense controls and staffing management in relation to aligned operational budgets.
• Participates on various internal and external committees and ensures senior management is kept up to date on activities. Establishes and maintains strong partnerships with internal and external stakeholders.
• Handles special projects and initiatives as assigned, such as Catastrophe oversight.
• Responsible for managing operational initiatives for an aligned Claims business unit(s). Collaborates effectively with stakeholders and regularly provides updates to Senior Leadership.

Depending on the candidate’s location, this may be a hybrid position and will require a minimum of 2 days in office.