Senior Business Analyst

We are hiring a Senior Business Analyst in the USRM Workfoce Management Department. The Senior Business Analyst provides advanced operational and consultative support to conduct more complex business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.). Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Works under limited direction from manager on more complex tasks.

**This position may have in-office requirements dependent upon candidate location**

Domain:

Casualty Complex Claims

Responsibilities:

• Identifies business processes to review.
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics.
• Often uses data visualization tools to further business insights.
• Builds the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function).
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Owns report development for reports/dashboards considered complex in nature.
• Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit.
• Develops presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
• Provides guidance to less experienced staff.

The ideal candidate will have:

• Workforce Management and/or analyst experience
• Casualty claims experience