Senior Experience Designer

This position will have hybrid in-office requirements (2 days per week) if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA, or Plano, TX

Join the User Experience organization at Liberty Mutual!

The UX organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed customer and agent expectations.

About the team:

You’ll join a 100+ person UX organization consisting of kind and talented product designers, content designers, and UX developers.

About this role:

We’re looking for a Senior Product Designer to join the Insurance Professional Servicing team supporting the modernization of our primary service tools and experiences for independent agents and customer service representatives.

Under general direction, you will deliver user-centered design solutions to create best-in-class digital tools for power users aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and technology costs. You'll experience a degree of autonomy as you support individual product delivery teams, while also collaborating closely with other product designers, content designers, and user researchers working across the experience.

You will work with business, engineering, and product owners to understand the business vision and objectives, and collaborate daily to deliver design solutions that meet both user needs and business goals. You’ll also benefit from the support of our broader UX community, where you can exchange ideas and learn from other design, content, and research practitioners.

In this role you will:

• Work in an agile environment. You will attend daily agile ceremonies with your aligned team, partnering closely with product owners, product designers, and engineers, as well as content designers, marketers, analysts, and researchers.
• Dig deep into user problems. You’ll be tasked with understanding complex product requirements and untangling interaction design problems to find the best solutions to help users complete their tasks.
• Continuously seek and integrate user feedback. You will help identify user research needs and participate in immersive user research, concept testing, and usability testing to evaluate UX effectiveness and determine where and how to optimize the experience.
• Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.

This role might be for you if:

• Have experience with power users, complex tools and/or regulated industries
• Are a proactive communicator
• Want to contribute to a highly collaborative design team