Claims Strategy Initiatives Specialist I

About the role:

We are seeking a strategic and execution‑driven Claims Strategic Initiatives Specialist with strong Property Claims expertise to join our Property, Marine & Claims Services team within the Claims Enablement Process & Insights (P&I) organization. This individual is accountable for managing and delivering projects that improve

Property & Marine claims processes, strengthen claims quality, and drive superior operational outcomes.

In this role, you will lead initiatives from assessment through implementation, translating business needs and process strategies into practical, implementable solutions. You will manage business cases, project plans, milestones,risks, and dependencies while partnering closely with Property & Marine stakeholders and other key partners to ensure solutions align with business requirements and Claims Quality Standards. Success in this role requires hands‑on project execution, the ability to navigate competing priorities, and a strong

understanding of Property claims operations, systems, and workflows.

This is a range grade 16/17 opening.

About the team:

The Process & Insights organization in Claims Enablement is responsible for implementing a think

global, act local approach to process excellence, continuous improvement, partner connectivity and insights. We ensure UW profitability, and our overarching Claims strategy inform how we support Claims leadership and intake, build out, and execute on all initiatives. The team partners with Field Leadership, Claims Enablement, Underwriting, Service, Legal, Data Science Solutions, Training, Technology and other enabling functions to design and deliver the NA Claims vision.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Hoffman Estates, IL; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change.

Responsibilities:

Lead and/or support the assessment, design, implementation, and measurement of Claims standards, best

practices, and initiatives of low to moderate complexity.

Serve as the project lead on most initiatives, owning scope, planning, execution, and delivery while

managing timelines, milestones, risks, dependencies, and downstream impacts.

Identify opportunities for continuous improvement by looking broadly across lines of business, systems,

and processes to drive sustainable solutions.

Partner closely with internal and external stakeholders to build alignment, drive engagement, and

ensure solutions are effectively adopted and maintained.

Develop and execute clear, targeted communication plans for projects, tailored to a wide range of

audiences including operational partners and leaders.

Apply intermediate analytical and data skills to assess opportunities, build logical arguments, measure impact, and inform decision‑making.

Demonstrate strong root‑cause problem‑solving capabilities to diagnose issues and deliver

practical, scalable solutions.

Act as a thought partner and emerging subject‑matter leader by contributing technical insights and

promoting best practices and continuous improvement.

Prepare and deliver effective presentations using sound storytelling, clear rationale, and

professional presence appropriate for leadership audiences.