Senior Relationship Manager, Strategic Partnerships (Financial Services)

Liberty Mutual is looking for a Senior Relationship Manager to serve as the lead relationship manager for the TruStage partnership – Liberty Mutual’s largest strategic partnership, generating more than $1B in annual premium. In this role, you will own the day-to-day partner communication and operating cadence with TruStage, and you will direct strategic execution of new growth initiatives and scaling opportunities in close collaboration with TruStage counterparts and Liberty Mutual cross-functional teams (marketing, analytics, product, legal/compliance, and operations).

You’ll assess performance, identify opportunities, and turn insights into clear strategies and action plans. You’ll help lead partner check-ins and business reviews, build executive-ready updates and recommendations, coordinate delivery across internal teams, and resolve issues quickly. This is a high-visibility position reporting directly to the Vice President of Financial Services Strategic Partnerships.

Job Responsibilities

• Represent Liberty Mutual as the TruStage relationship lead: Serve as Liberty Mutual’s main day-to-day relationship manager for TruStage, establishing a strong operating rhythm (weekly/monthly touchpoints), clear ownership, and disciplined follow-through on commitments.
• Drive strategic execution & growth initiatives: In partnership with senior Strategic Partnerships leadership, translate TruStage priorities into actionable growth plans, initiative roadmaps, and measurable KPIs/OKRs; coordinate and drive execution across Liberty Mutual teams and TruStage counterparts.
• Issue escalation & resolution: Own partner escalations (service issues, operational breakdowns, integration concerns, performance gaps), driving rapid root-cause resolution, clear communications, and sustained fixes to protect retention and partner satisfaction.
• Business reviews & executive communications: Help lead QBRs and business reviews; develop executive-ready narratives and decks that clearly communicate strategy, results, risks, tradeoffs, and recommended actions for Liberty Mutual and TruStage leadership.
• Cross-functional program delivery: Lead coordination of TruStage initiatives (campaigns, new offers, integration enhancements, journey improvements, marketing technology and measurement), managing scope, timelines, dependencies, and stakeholder alignment.
• Optimization through test-and-learn: Support forecasting, experimentation, measurement plans, and ROI validation to scale what works and improve consistency and repeatability across TruStage programs.
• Renewals and expansion support: Support renewals and expansion opportunities by contributing to business cases, performance narratives, and readiness planning for amendments, new capabilities, and scaling opportunities.
• Performance management & insights: Analyze partnership performance (e.g., penetration, conversion, retention, channel mix) to identify opportunities, diagnose root causes, and develop prioritized, data-backed recommendations to drive profitable growth.

What You Bring

You bring experience leading complex, high-stakes partner relationships in a client-facing environment, with the ability to build trust, communicate effectively, and drive outcomes through cross-functional execution. You’re comfortable working with data to generate insights, shaping recommendations for senior stakeholders, and translating strategy into deliverable plans. Experience in financial services partnerships (credit unions/banks/fintechs), affinity distribution, marketing, consulting, or related industries is helpful, but not required.