Job Locations US-Remote | US-MA-Boston

ID

2026-75459

Position Type

Full-Time

Job Grade

11

Department

0354-02017 Service Market Operations

Market

Global Risk Solutions

Referral Bonus Amount

0

Minimum Salary

USD $57,000.00/Yr.

Maximum Salary

USD $101,000.00/Yr.

Typical Starting Salary

$64,000 - $84,500

Recruiter

Wilmar Gabon

Internal Application Deadline

May 8, 2026

Referral Bonus Eligible?

Yes

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This position may be filled as a Business Analyst I or Business Analyst II depending on candidate experience. The salary range posted reflects the range for the varying pay scale that encompasses each of the Liberty Mutual regions and the overall cost of living for that region.

Note: Open to all those residing in the Eastern and Central Regions (following Eastern and Central Time Zone). Should candidate be near a GRS hub, they will be required to go into the office twice a month.

The Business Analyst will be responsible for the following:

• Applies skills and knowledge obtained while in the Associate Business Analyst role, or through equivalent experience, by performing business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.).
• Performs research, analyzes information, presents findings, and assists in recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes’
• Seeks advice from manager and/or more experienced staff to guide and further professional growth.
• At least 75% of time is spent on a combination of the following responsibilities:
• Performs research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics.
• Assists in building the business case for making a change to current practices, programs or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Supports implementation of business process improvements.
• May own implementation and evaluation of smaller scale changes.
• Provides input to metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Owns report development for reports considered of lower level complexity. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards.
• Assists in developing presentations and shares findings as well as recommendations.
• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.

• Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills.
• Business operations knowledge to include understanding the function's value chain and awareness of market conditions.
• Solid knowledge of Excel and PowerBI.
• Developing knowledge of available data sources, strengths and shortcomings.
• Knowledge of database SAS Viya software, Power Automate, Power Flow and SharePoint preferred.
• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 6-9 months of relevant experience.

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