Job Locations US-MA-Boston | US-NH-Portsmouth | US-TX-Plano | US-IN-Indianapolis

ID

2026-75636

Position Type

Full-Time

Job Grade

19

Department

043D-10032 USRM - Admin Tech

Market

Corporate Center

Minimum Salary

USD $137,000.00/Yr.

Maximum Salary

USD $257,000.00/Yr.

Travel

10%

Recruiter

Damon Oliver

Referral Bonus Eligible?

No

Hiring Manager: Chris Bartlow

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Boston, MA, Portsmouth, NH, Indianapolis, IN, and Plano, TX.

Job Introduction:

Technical Program Managers (TPMs) drive the development and implementation

process of programs, products, and services. TPMs typically apply their background in program management and technology to provide cross-functional leadership to build alignment for efforts such as product architecture and solutions to complex technical needs. Providing tools and approaches to de-risk the delivery of the program by applying best-in-class program management practices.

The US Retail Markets Distribution Technology Team is hiring a Technical Program Manager to support the continued execution of our business simplification and technology transformation effort known as Frontier. Frontier is USRMs flagship initiative to transition Policy Administration capabilities to Guidewire. This will streamline product rollouts and improve speed to market for our business partners in an ever-changing environment. This role will work tightly with technology and business leaders on the effective program management of Distribution’s part of Frontier, partnering closely with aligned Scrum Masters, delivery teams, Product Owners, and business partners across USRM.

Key responsibilities

• Drive end-to-end program delivery: develop and maintain multi-year, multidomain delivery roadmaps that sequence program delivery and milestones, integrating Distribution plans with USRM’s overall Frontier plan.
• Translate Distribution Frontier strategy and OKRs into executable plans for application teams and shared service
• Program owner and single point of contact: provide consistent, accurate and timely program status, decisions, and delivery logistics to stakeholders and leadership.
• Governance & decisioning: establish and run program governance (SteerCo, decision logs, RACI/RASCI matrices, stage gates) and ensure timely escalation and clear accountability for decisions.
• Dependency & integration management: continuously map and manage dependencies across teams, domains and portfolios; harmonize objectives and remove cross team blockers.
• Financial oversight & reporting: track program financials, surface corrective actions, and report forecast vs. actuals.
• Metrics & health signals: define, collect and report program delivery KPIs (leading & lagging), Agile/DevOps maturity metrics, team health and quality indicators.
• Stakeholder management: build and maintain stakeholder management plans, communicate tradeoffs, and eliminate friction that impedes delivery.
• Partnering & influence: work closely with Product Management, Tech Leads, Architects, DevOps, Data, Security, Finance and Procurement to ensure alignment and timely decisions.
• Community & continuous improvement: engage with the USRM TPM community and agile practices networks to share best practices and drive cross‑program improvements.
• Operate independently: lead complex program workstreams with limited direction while escalating appropriately.

Key relationships

• Program Sponsor, Steering Committee, Business Product Owners
• Tech Leads, Architects, Engineering Leads, DevOps/Release and Data teams
• Product Management / Business Agility leads
• Finance, Procurement, Compliance, Security SMEs
• Program and Release Managers, Scrum Masters, QA Leads

What success looks like

• Clear, executable multiyear roadmap with aligned milestones and reduced cross team friction.
• Measurable reduction in dependency-related delays and escalations.
• Program delivered on (or within acceptable variance of) schedule and budget with demonstrated business value.
• Consistent governance artifacts (RAID, decision logs, PIRs) and repeatable playbooks adopted by teams.
• Reliable program health reporting and improvements in Agile/DevOps maturity and team health metrics.

• 10+ years’ experience delivering software solutions in an agile environment; experience leading large, complex, multi‑year programs.
• Deep knowledge of Agile scaling practices and ability to mobilize multiple agile teams across domains toward a shared mission.
• Strong technical fluency — ability to engage credibly on architecture, integrations, pipelines, and NFRs.
• Experience with JIRA, Confluence and SPM/portfolio tools; comfortable defining and enforcing tooling standards.
• Demonstrated strength in governance, risk management, dependency mapping and financial reporting.
• Exceptional negotiation, facilitation and consensus building skills with cross functional stakeholders.
• Highly developed interpersonal skills and executive presence; proven ability to influence without direct authority.
• Proven ability to operate with limited guidance and manage ambiguity.
• Bachelor’s or Master’s degree in a technical or business discipline (or equivalent experience).

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