Sr Tech Support Consultant, Investments Technology

Job Description:

This role is for an Executive Audio-Visual Technician that will provide high-quality audio-visual support for conference rooms and executive meetings, and hybrid/virtual engagements across Boston and New York City office locations. This role requires strong technical knowledge, excellent communication skills, and the ability to deliver seamless AV experiences for high-visibility events. The technician will serve as a primary resource for equipment setup, meeting management, live event operation, troubleshooting, and preventative maintenance within conference rooms and executive spaces. The ideal candidate is proactive, customer-focused, and able to operate independently while coordinating with cross-functional teams, senior leaders, and technical partners.

The work arrangement for this role is hybrid/Boston. Regular travel between Boston and NYC is required.

Hiring Manager - Wendy Bradley

Key Responsibilities

Event Support & Meeting Management

• Provide full-service AV support for executive meetings, all-hands sessions, town halls, board meetings, and special events.
• Manage the end-to-end AV lifecycle for events, including pre-production planning, setup, live operation, and post-event breakdown.
• Coordinate and run hybrid meetings, ensuring seamless integration between in-room participants and remote attendees.
• Act as the primary point of contact for event stakeholders, including executives, presenters, and meeting organizers.
• Conduct pre-event tech checks (audio, video, microphones, playback, lighting, connectivity).
• Provide real-time troubleshooting during live sessions to minimize disruptions.
• Support webcast and streaming technology as needed.

Equipment Setup, Operation & Troubleshooting

• Operate and support AV systems including video conferencing platforms (Teams/Zoom), digital displays, sound systems, switchers, control panels, cameras, and microphones.
• Monitor equipment functionality during events and intervene immediately when performance issues arise.
• Maintain knowledge of room control systems (Q-Sys, etc.) and collaborate with engineering teams for system-level support.

Preventative Maintenance & System Health

• Perform scheduled preventative maintenance on conference room and event-space AV systems.
• Inspect equipment for wear, calibration, firmware updates, and proper operation.
• Document system issues and track resolutions through ticketing or asset management systems.
• Work with vendors and facilities/IT teams to coordinate repairs and upgrades.
• Keep accurate inventories of AV equipment, cables, accessories, and spares.

Customer Service & Communication

• Deliver professional, courteous, and high-touch support to executive leadership and meeting organizers.
• Translate technical concepts into clear guidance for non-technical users.
• Provide training or quick-start instruction for staff on room systems and meeting technology.

Travel & Logistics

• Travel regularly between Boston and NYC to support executive-level meetings and corporate events.
• Adapt quickly to different room setups, facility environments, and stakeholder needs across locations.