Senior Director I, Claims Process

Job Summary:

The Quarterback Lead within the USRM C&S Insights and Solutions organization is responsible for deploying & coordinating quarterback resources to cross-C&S priorities, accelerating complex, multi-domain initiatives and ensuring coordinated delivery. This leader will oversee the design and deployment of a standard approach, structure, artifacts, and communication flow for C&S strategic programs. This leader will be responsible for the overall execution and delivery of C&S strategic priorities as well as the escalation and resolution of risks across the portfolio.

The Quarterback Lead collaborates with Claims & Service business owners, process owners, and product owners and with other functions across USRM to ensure shared focus, alignment, visibility and decision-making. This leader manages a team of people leaders, driving clear goals and role modeling high performance in order to motivate and achieve outcomes.

Key Responsibilities

• Ensures appropriate level of staffing and resourcing based on complexity of each strategic priority
• Creates and shares standard monthly views of progress and risks across the portfolio level as well as for each individual priority
• Ensures each priority has a defined meeting cadence, decision-log, risk monitoring, etc.
• Monitors flow of decisions and risk and proactively escalates, when needed
• Monitors Business Owner/Quarterback partnership and engagement, and coaches QBs and/or escalates when misalignment or role creep emerges