Associate Claims Specialist

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Under direct supervision, the Associate Claims Specialist develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. They will assist in providing a high level of service to on a dedicated large commercial account.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Hoffman Estates, IL, Liberty Lake, WA, Boston, MA, Suwanee, GA, Bala Cynwyd, PA, Tampa, FL, Plano, TX. (Please note this policy is subject to change.)

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty claims (e.g. general liability, commercial automobile, property), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Investigates coverage based on facts obtained during the investigation and provides recommendation to Customer as to proper course of action.
• Makes effective use of loss management techniques (e.g. Immediate Contact Plan, first call settlements, negotiations/settlements) and other resources.
• Updates files and provides comprehensive reports as required.
• Provide updates to Customer regularly regarding file progress, while providing recommendations to progress the claim forward.
• Provide the Customer with exceptional customer service and communication
• Obtains and evaluates demands, and negotiates claim to a resolution