Claims Manager I

Join Liberty Mutual as a Claims Manager and help lead a team committed to delivering exceptional service, driving results and making a meaningful difference for our customers every day!

Liberty Mutual has an immediate opening for a Claims Manager I to lead a Miscellaneous Medical Facilities team. At Liberty Mutual, our Claims Manager plays a vital role in guiding high-performing teams and shaping a customer-first experience that reflects our commitment to excellence. Under limited direction, the Claims Manager serves as a People Leader to Long Miscellaneous Medical Facilities (MMF) claims team and supports the MMF Claim Product Lead by directing the strategic activities of the claims team consistent with the standards of North America Specialty Claims and GRS NA Claims. This role reports directly to and supports MMF Claim Product Lead.

Please note, you will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Boston, MA; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; or Weatogue, CT. Please note this policy is subject to change.

Responsibilities:

• Responsible for performance, development and coaching of staff (including hiring, terminating, performance and salary management).
• Serve as technical resource not only for claims staff, but also cross-functional partners, including Underwriting, Actuarial, Finance and Operations.
• Work with claims team and external attorneys to review coverages, investigate claims, analyze liability and damages, establish adequate indemnity and expense reserves, develop strategies and resolve claims, including, but not limited to direct participation in mediation and arbitration and active participation in settlement discussions.
• Perform quality assurance reviews/observations and provide feedback to team as well as action plan for development of team, where necessary.
• Provide regular reports to claims management regarding losses either exceeding or likely to exceed the authority level in accordance with best practices.
• Must be able to present effectively, produce appropriate reports and develop team and train team in these skills.
• Partner with underwriting managers/team to provide excellent customer service and to market and meet with brokers, risk managers and reinsurers. Demonstrate ability to forge and maintain relationships with external customers, effectively resolving concerns where necessary. Ability to effectively articulate the claims value proposition in claims advocacy meetings, account renewals and new business prospecting. Present at industry conferences or publishes external industry content.
• Lead short to medium-term strategic claims activities/priorities for the product line, with alignment with the strategic priorities of IronHealth and NAS Claims. Oversee projects assigned by the MMF Claim Product Lead.
• Support Company goals of being the most trusted global brand; delivering top quartile profitability; being the best place to work; and achieve scale where it matters. Serve as a role model for high performance to achieve strategic outcomes and leverage diversity of perspectives in service of the best solution.
• Other duties as assigned, including delivery on established operational goals and objectives.

• Bachelors' degree or equivalent training
• A minimum of 5 years of relevant and progressively more responsible work experience required, including at least 2 years of supervisory experience preferred.
• Miscellaneous Medical Facilities, Healthcare Professional Liability or medical malpractice claims experience preferred.
• At least 5 years claims handling within a technical specialty. Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, and product competition within the marketplace.
• All-lines Adjusters License is required.
• Requires advanced knowledge of a technical specialty. Knowledge of law and insurance regulations in various jurisdictions.
• The ability to effectively interact with brokers and internal departments is also required.
• Strong verbal and written communications and organizational skills.
• Strong negotiation, analytical and decision-making skills also required.