Job Locations US-Remote | US-WA-Seattle | US-NH-Portsmouth | US-TX-Plano | US-MA-Boston

ID

2026-75949

Position Type

Full-Time

Job Grade

17

Department

097J-04420 Solutions - Servicing

Market

US Retail Markets

Minimum Salary

USD $106,000.00/Yr.

Maximum Salary

USD $225,000.00/Yr.

Typical Starting Salary

$125,300 - $177,000

Travel

10%

Recruiter

Reagan Olson

Internal Application Deadline

05/19/2026

Referral Bonus Eligible?

No

This is a grade range posting 17/18. Your background and qualifications will be evaluated against the skills and experiences required for the position.

This role may have in-office requirements based on candidate location.

USRM Service Solutions is seeking a Product Owner to define the vision and strategic roadmap for mobile app user engagement and satisfaction across both iOS and Android platforms. In this role, you will lead initiatives that directly impact customer retention, streamline onboarding processes, and enhance in-app support—empowering USRM to consistently deliver a best-in-class mobile experience.

You will collaborate closely with Product Telematics, Engineering, Experience Design and Experience Research teams, as well as interface with key stakeholders in Service and Analytics, to ensure our mobile solutions not only meet but exceed user expectations. Your efforts will support high-impact projects that drive user growth and deepen customer loyalty in today’s fast-paced digital landscape.

As a member of the Agile team, the Product Owner represents the voice of the customer and the organization through the delivery of business value. This person works closely with stakeholders (business and technology), including business leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. This person understands customers` problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work.

The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value to the customer through the lens of the portfolio. This person collaborates with squads/teams, solution engineers and architects across portfolios to develop a deep understanding of the applications and systems they support.

Responsibilities

• Accountable for collaboratively creating product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates the vision as a product strategy to their squad/team and other squads/teams outside their portfolio & functional area as well as executive leadership.
• With the squad, accountable for developing and achieving product level KPIs. Manages product(s) with high degree of strategy, scope, and complexity.
• Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
• Participates in squad/team demos, retrospectives, and all other ceremonies.
• Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
• Monitors and maintains the product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors the impact of their product on others in the ecosystem.
• Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
• Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio.

The ideal candidate will have the following:

• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred
• Strong communication skills, both written and verbal

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
• Master's degree preferred
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
• Ability to lead varied audiences through census building
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication skills, both written and verbal
• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

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