Consultant, Solaria Product Innovation

To win in an era of accelerating change, Liberty Mutual must continuously explore emerging trends, rapidly incubate new ideas, and test and scale innovative solutions that meet the evolving needs of those we serve. Solaria Labs is Liberty Mutual’s enterprise-wide innovation incubator, partnering across the company to stay at the forefront of disruption and build new products, services, experiences, and capabilities for our customers, agents, partners, and communities.

Within Solaria Labs, the U.S. Retail Markets Incubation team creates protected space to explore, test, and de-risk high-potential opportunities for the USRM business. We partner closely with leaders and teams across strategy, technology, product, underwriting, distribution, marketing, experience, analytics, applied science, operations, and strategic partnerships. Our work is always evolving in response to customer needs, market signals, emerging technologies, and USRM priorities, giving team members the opportunity to contribute across a changing portfolio of customer-facing, agent-facing, partner-facing, operational, digital, and AI-enabled initiatives.

The role: Lead the framing, imagination, build, launch and iteration of high-impact experiments — both bold new concepts (incubation) and fast-tracked opportunities (acceleration).

Why you’ll want to join

• Small, high-impact team inside a large, stable company — autonomy to experiment with direct access to business stakeholders.
• Opportunity to own end-to-end product discovery through launch and scale.
• Collaborative, mission-driven work focused on improving customer outcomes.

Location & manager

• This role sits within the USRM incubation team and reports to Emily Murphy.
• Boston, Portsmouth and Plano are preferred locations, but we’re open to remote workers too.

What you’ll do

1. Lead the framing, imagination, build, launch and iteration of two types of experiments:
2. Incubation efforts in which we’re testing for value on net new concepts or bold bets.
3. Acceleration efforts in which we’re fast-tracking known areas of value with significant ambiguity – in order to give the core business a running start.
4. Partner closely with the USRM core business, including Strategy, Technology, Distribution, Marketing, Property & Specialty and Auto.
5. Lead a cross-functional team by setting requirements and then project managing execution. This will require the role to have working knowledge of functional concepts, process and norms:
6. Partner on research and design efforts to create and iterate on digital experiences. This will include ideation sessions, design sprints, requirements setting, UI tradeoff decisions, etc.
7. Act has a product owner for 1-2 squads. This includes ceremony mgmt., story development, technical decisions, etc.
8. Partner with marketing strategy and delivery to plan and execute on email and other marketing campaigns.
9. Define success metrics and reporting strategies, and then monitor experiment performance and make data-informed decisions.
10. Manage tradeoffs across experiments and source, manage & execute on longer-term roadmap.
11. Monitor performance and make small and large-scale decisions to improve results or sunset experiments.

Example experiment:

Extreme weather events have a profound effect on our customers, for whom we’ve promised to be there when they need us most, as well as our business, which makes increasing weather resilience a critical priority for Liberty Mutual.

Our team partnered with the Office of Sustainability to explore new ways to help our customers proactively build weather resilience. Together we co-created WeatherReady, a new feature that informs and empowers customers to build weather resiliency by providing science-backed advice (sourced from the Insurance Institute for Business and Home Safety), recommended solutions/service providers, and tools to track progress.