Senior Training Specialist: Worker's Compensation Claims

The Senior Training Specialist will deliver complex technical training programs in live and/or virtual classroom environments. Manages moderately complex training & development projects, working with subject matter experts and instructional designers. Conducts training program assessments to ensure meeting of learning objectives. Works with senior managers on performance consulting projects that may result in non-training related solutions.

The ideal candidate will have in-depth knowledge of Worker's Comp Claims handling practices and strong record of Leadership skills.

**This role may have in-office requirements depending on candidate location**

Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.

Responsibilities:

• Delivers complex technical training programs to assigned client groups that may cross organizational levels and roles.
• Training delivery includes both live and virtual classroom environments.
• Conducts needs assessment to identify learning objectives.
• Develops training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.
• Manages moderately complex training & development projects, working with subject matter experts, management, and instructional designers.
• Project work includes needs assessments, curriculum development, course content development, program assessments, participant testing/evaluations.
• Works with senior managers on performance consulting projects that may result in non-training related solutions.
• Identifies appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, etc., within the context of business needs and constraints.
• Training methodologies may include group discussion, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc.
• Consults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs.
• Conducts formal training program assessments to identify gaps between learning objectives and learning outcomes.
• Provides recommendations for and makes changes to curriculum.
• Develops and administers tools to measure effectiveness of training programs.
• Makes recommendations based on these measurements to improve quality of training programs.
• Provides feedback and coaching to client audience in one-on-one and group settings.
• Creates individual development plans based on formal assessments and manager feedback.
• Ensures program administration needs are met, to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc.
• Answers participant questions related to training.
• Identifies needs and provides recommendations for utilizing outside resources. Sources third party training vendors.
• Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered.