Product Owner II/III Policy Portfolio, Core Platforms Personal Lines

This is a grade range posting grade 17/18. Your background and qualifications will be evaluated against the skills and experiences required for the position

This role has a hybrid work schedule (2 days onsite) for candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Otherwise, this role is remote

The PL Policy Portfolio in USRM is seeking an experienced Product Owner to own and drive the Personal Lines Policy strategy. This role will directly own a Policy capability, providing value to key stakeholders across the value stream, including but not limited to Claims, Servicing, and Product. Operating in a modernizing and evolving policy platform environment, this Product Owner will think strategically about the future of policy capabilities while delivering near-term value through a well-managed, outcome-oriented backlog.

This is a high-impact, cross-functional role requiring strong strategic thinking, stakeholder influence, and the ability to lead multiple squads toward a cohesive and forward-looking policy vision

What You'll Own

• Policy Product Ownership: Directly own and manage personal lines software products within a policy capability (Policy Lifecycle Management, Policy Issuance, or Policy Provisions Management)
• Policy Strategy: Define and drive a short-term tactical and long-term strategic policy roadmap, aligned to organizational priorities, growing needs of other platforms, and the transformation of our policy ecosystem through the USRM Frontier program.
• Multi-Squad Leadership: Lead multiple squads supporting the same software product, ensuring alignment, coherence, and consistent execution across teams.
• Stakeholder Partnership: Partner closely with Claims, Servicing, and other stakeholders to deeply understand their needs and translate them into clear, prioritized product direction.

Key Responsibilities

• Understands how the Policy platform supports USRM PL business products. Defines, builds alignment, and drives execution on enhancements to the platform to support business product evolution.
• Collaborates with stakeholders, leadership, and Technology partners to create product vision and alignment with strategic priorities; communicates product and portfolio vision to squads and cross-functional teams outside the portfolio.
• Owns and maintains a Policy software product backlog, accountable for its contents, prioritization, and acceptance criteria. Ensures clear, actionable user stories across multiple squads.
• Develops and maintains both short-term (1-year / 4 program increment) and long-term (3-year) product roadmaps that reflect stakeholder needs, technical dependencies, and strategic platform direction.
• Sets priorities and actively participates in squad-level and portfolio program increment planning. Collaborates with peer Product Owners and Policy Portfolio leadership to align cross-portfolio priorities.
• Works daily with engineering squads, clarifying business requirements, leading agile ceremonies, removing roadblocks, and maintaining alignment around policy strategy.
• Collaborates with technology partners and enterprise architecture to evaluate and evolve policy capabilities in alignment with the organization's platform modernization.
• Monitors and maintains product health for owned capabilities, balancing short- and long-term costs with desired outcomes.
• Applies data-informed decision making by analyzing feasibility, cost of delay, and other dimensions of planned or potential product changes; communicates trade-offs clearly to stakeholders and leadership.
• Sets and manages stakeholder expectations for delivery of new capabilities, features, and functionalities.
• Understands regulatory, compliance, and industry constraints relevant to the policy portfolio and prioritizes accordingly.
• Contributes to customer-driven design and ensures the product remains well-positioned through obtaining feedback from consumers and taking best practices from similar platforms.

Ideal Candidate

• Outcome-oriented product thinker: Operates at both the tactical and strategic level, translating long-term vision into actionable roadmaps and near-term delivery.
• Cross-functional collaborator: Builds strong relationships across business, technology, and architecture stakeholders to drive aligned outcomes.
• Adaptable and resilient: Thrives in evolving, modernizing environments where priorities shift and ambiguity is part of the landscape.
• Multi-team leader: Experienced leading and aligning multiple squads toward a shared product vision.
• Platform modernization experience: Familiarity with insurance policy platforms, API products, and/or modernization initiatives in an evolving technology environment.