Interim Claims Unit Manager, Subro

Interim Unit Manager - Subrogation

This interim leadership opportunity is responsible for leading the development, performance, and operational execution of multiple subrogation teams within our Auto and/or Medical/Workers' Compensation teams.

The role will provide leadership continuity, strengthen team effectiveness, and help ensure high-quality, timely resolution of subrogation claims across varying levels of complexity.

The ideal candidate is a strong claims leader with demonstrated subrogation knowledge, sound operational judgment, and the ability to lead through transition. This individual will be expected to coach leaders and/or resolution specialists, drive accountability, monitor performance trends, and support a culture focused on recovery excellence, customer service, employee engagement, and continuous improvement.

Ideal Candidate Experience:

• Prior Subrogation experience
• Deep understanding of claims handling, liability evaluation, recovery strategy, negotiation, arbitration
• Performance data analysis, trend identification, and root cause analysis capabilities
• Leadership: able to lead and coach teams by giving clear feedback, coaching one‑on‑one, and helping people grow; prior people‑leader experience is a plus.
• Leading change and culture: experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning and continuous improvement.

Key Responsibilities

• Leads the performance, development, and day-to-day execution of multiple auto subrogation teams, ensuring quality, accuracy, compliance, and timely resolution of claims.
• Provides leadership continuity during a period of organizational transition, helping maintain momentum, consistency, and employee engagement across the auto subrogation operation.
• Coaches, develops, and supports team leaders and/or resolution specialists by identifying skill gaps, reinforcing best practices, and creating opportunities for growth and readiness for future leadership roles.
• Monitors operational performance, including recovery outcomes, inventory health, claim aging, quality results, productivity, cycle time, and other key subrogation metrics. Identifies trends, root causes, and opportunities for improvement.
• Promotes a culture of claims customer service excellence by reinforcing empathy, ownership, professionalism, and timely communication with customers, carriers, internal partners, and external stakeholders.
• Drives accountability for consistent execution of subrogation strategies, including investigation, liability assessment, negotiation, arbitration, litigation referral, and recovery resolution.
• Partners with senior claims leadership to escalate issues, recommend solutions, and support business unit priorities aligned with broader claims and subrogation objectives.
• Advocates for process improvement by identifying workflow gaps, reducing friction, improving consistency, and helping teams work more effectively.
• Resolves escalated complaints, complex claim issues, coverage questions, and operational concerns, escalating further when appropriate.
• Collaborates effectively with internal business partners, external carriers, policyholders, vendors, arbitration forums, legal partners, and regulatory or governmental agencies as needed.
• Supports special projects, initiatives, and programs that advance auto subrogation performance, leadership development, and operational effectiveness.