Senior Consultant, Enterprise Communications, LM Tech

Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.

The Senior Consultant partners with senior management within Liberty Mutual’s Enterprise Tech function to develop communications strategies and plans that support the strategic objectives of Tech, including executive communications. The person in this role will manage initiatives that are large and/or complex in scope, ensuring that communications align with our Tech business goals and strategic priorities, and connect to our brand, enterprise goals and culture to provide the best possible employee experience and positively influence business outcomes.

The Senior Consultant will provide strategic consultation and guidance to the leaders in Tech, including Tech Strategy and Talent, providing communications expertise and managing complex situations with autonomy. They will also partner with members of Global Brand & Communications to deliver high quality and connected campaigns enabling and empowering employees across Liberty Mutual.

The role requires a forward-looking communications consultant who can help modernize how communications are planned, developed, delivered and measured. This includes adopting and integrating GenAI and other emerging technologies, increasing communications effectiveness, and helping the function innovate toward the future.

Responsibilities

• While thinking broadly, partners closely with various levels of management to identify business/communication objectives and translate into audience-centric strategic communications plans.
• Ensures effective delivery of key messages to tech-focused employees and broader global audiences in alignment with brand, enterprise goals and culture.
• Proactively identifies and develops opportunities to syndicate content across relevant audiences and channels, both internally and externally.

• Has oversight of large and/or complex communications plans, campaigns or projects including high visibility deliverables impacting multiple teams, including workforce transitions.
• Performs project management duties, identifying resources to complete high-quality work, and interfacing with own team as well as working with other partners internally to ensure flawless execution.

• Ensures projects are completed within desired budget, schedule and are of the highest quality.
• Evaluates communication plan effectiveness using appropriate success metrics. Adjusts plans based on employee and management feedback.
• Recommends internal communications solutions to open-ended business challenges. Influences outcomes with autonomy.
• Builds and maintains relationships with business stakeholders.
• Coaches and provides feedback to junior team members.
• Maintains coordinated calendar of client communications activity and reconciles with the rest of the enterprise-wide communications.