Director, Engineering

Hiring Manager: Steve Spencer

US Retail Markets (USRM) Technology is searching for a passionate engineering leader to work as the Director, Engineering – Sales and Support Systems. The USRM Distribution Tech team is focused on delivering modern, highly scalable solutions that integrates industry leading platforms with our custom cloud-based applications. This position will partner with IA Solutions and Enablement teams to drive completion of strategic business priorities including but not limited to, Salesforce Modernization using Financial Services Cloud with Agentforce, Agent Portal AI integration, and the building of our Unified Insurance Platform integrations for CRM data.

In this position, you will lead a team of IT professionals to build and support a portfolio of systems and services used by agents and customers in our international business operations. This individual will help strategize and execute in partnership with Functional IT Directors, and partners for our product platforms for core systems.

Responsibilities:

• Develops and implements business and/or IT vision, critical success factors and operating plans; develops and communicates department/enterprise vision, strategies, critical success factors and plans; develops high level migration plans. Anticipates and manages technology evolution and relates it to business solutions.
• Sets direction based on alignment to business and overall technology standards.
• Hires and manages lower level managers and may hire and manage individual contributors; coaches and counsels team members, especially managers regarding management techniques. Determines and manages staffing strategy and plan (# of FTEs, skills needed, depth of experience, internal and external staffing mix) consistent with the needs of the department.
• Ensures decisions related to hiring, firing and promotions are executed.
• Defines individual performance objectives and development plans and ensures alignment with project and department objectives.
• Appraises and evaluates department and individual performance and makes compensation recommendations; oversees the appraisal process.
• Initiates and fosters business partnerships with current and potential clients, vendors, IT executives, and senior business executives; develops relationships that promote trust and increase efficiency and effectiveness; balance individual client needs with business priorities assuring alignment with the business strategies and objectives.
• Establishes financial plan for department and manages to plan; ensures project financial plans are met by managers in department. Jointly establishes financial targets with business partners.
• Oversees the development of our IA and SPG Salesforce implementation integrated with our AWS and Azure Cloud based solutions.
• Responsible for the implementation and execution of multiple projects ensuring scope and schedule are established for projects; oversees operating plan and resource allocation for the department, including prioritization and staff deployment; acts based on changed priorities.
• Formulates and executes process and organizational improvement direction and programs which enhance overall effectiveness; pro-actively seeks ways to improve human resource and other management processes. Understands business process, issues/problems and applies appropriate IT standards and solutions
• Develops and maintains a network of industry contacts; performs or directs research on industry trends, competitors, business and IT products; analyzes trends and makes strategic and tactical recommendations.
• Ensures system, technical and product architectures are aligned with business objectives.