Job Locations US-NH-Portsmouth | US-MA-Boston | US-IN-Indianapolis | US-TX-Plano

ID

2026-76749

Position Type

Full-Time

Job Grade

19

Department

014I-04459 USRM Tech-Product Prop & Spec Tech

Market

Corporate Center

Minimum Salary

USD $137,000.00/Yr.

Maximum Salary

USD $257,000.00/Yr.

Typical Starting Salary

$163,500 - $229,500

Recruiter

Charu Chawan

Referral Bonus Eligible?

No

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

Hiring Manager - Craig Dedon

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH.

You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.

Job Introduction:

USRM Technology is seeking 2 passionate, results-driven Software Engineering Managers to lead critical product areas within our Property & Specialty Product organization. These are exciting leadership opportunities for individuals who are energized by building high-performing teams, shaping modern technology strategy, and delivering meaningful business impact at scale.

We are hiring:

• One leader for our Product Forms Definition software product team
• One leader for our Policy Output & Provisioning team

These leaders will own and drive product and technology strategy across their software products, support key Win Now programs, lead modernization efforts, and provide day-to-day support for business-critical capabilities across both the Direct and Independent Agent ecosystems.

Each manager will support a software product portfolio of $7–8M in annual investment and oversee 5–7 teams of technology professionals. They will partner closely with cross-functional leaders across USRM to define, deliver, and support modern, scalable, and business-aligned technology solutions. These initiatives are fundamental to enabling Personal Lines product growth, protecting profitability, and supporting critical investments across Distribution, Service, Claims, and Billing.

Both managers will be part of the USRM Property & Specialty Product team, supporting Auto and Property & Specialty lines of business for the Direct and Independent Agent ecosystems.

The Product Forms Definition leader will oversee software products and services responsible for the end-to-end forms lifecycle — including business rules implementation, data orchestration across Quote, Application, and Policy systems, forms inventory management, and delivery via integrations with Policy, Billing, and Agency APIs. This includes forms supporting pre-bind, application and quote proposals, declarations, endorsements, and renewals across jurisdiction and brand-specific requirements.

The Policy Output & Provisioning leader will oversee software products responsible for delivering policy information to consumers outside of the policy platform. This includes Policy Retrieval APIs, production of the customer policy declaration through ECM, and, for the Direct channel, managing data feeds to Finance, Regulatory Reporting, and other enterprise platforms.

About the job:

The Manager's will be responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates a motivating work environment for team(s) and ensures the team is constantly learning and delivering quality solutions. Understands tools, architecture, security, scalability, and operational needs for assigned team(s); provides technical engineering guidance, especially with less experienced team members. Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness, and champions agile methodology and practices. This role requires a leader who can balance strategic thinking with strong execution, inspire teams through change, and build modern engineering capabilities that support business growth, operational excellence, and outstanding customer outcomes.

• Ensures the application or portfolio of platforms is enhanced and maintained to meet business and functional needs.
• In partnership with Product Owner and cross-functional stakeholders, identifies key performance indicators to measure the success of the work product.
• Understands the business domain and product vision and, in partnership with other team members such as Scrum Masters, Architects, and Product Owners, aligns the work of the team toward shared goals.
• Owns and drives product and technology strategy across assigned software products, balancing modernization, operational excellence, business priorities, and long-term sustainability.
• Leads teams delivering critical capabilities that support policy forms definition, policy output, provisioning, document generation, data delivery, and related business functions.
• Supports key business initiatives and modernization programs while ensuring reliable day-to-day software product support across the Direct and Independent Agent ecosystems.
• Monitors team effectiveness and addresses issues affecting team productivity, engagement, quality, and delivery.
• Supports team members in addressing or escalating issues to make the overall team more efficient.
• Removes roadblocks and obstacles and manages interdependencies across technology teams, business partners, and enterprise platforms.
• Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors, and technology executives; develops relationships that increase efficiency and effectiveness.
• Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
• Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
• Facilitates or provides mentoring experiences and offers relevant technical coaching and leadership support to team members.
• Hires talent and actively engages in recruiting processes to build strong, diverse, and high-performing teams.
• Coordinates with vendors to ensure talent management, onboarding, and transitions are performed in a consistent manner.
• Participates in the development of business and/or technology vision, strategies, critical success factors, and operating plans for the application, portfolio, or overall unit.
• Helps ensure solutions are scalable, secure, resilient, and aligned to enterprise standards and evolving business needs.
• Advocates for engineering excellence, continuous improvement, sound agile practices, and the reduction of technical debt.
• May establish financial plans for the application, portfolio, or overall unit and manage to plan.
• May lead efforts to evaluate, select, and implement new technologies to enhance the application or platform.

• Bachelor’s or Master’s Degree in a technical or business discipline.
• Minimum of 5+ years experience in a relevant domain, including delivering software solutions in an agile environment.
• Minimum 3+ years in a leadership role preferred.
• Demonstrated ability to manage complex technology development concepts, capabilities, and organizational maturity.
• Requires excellent analytical ability, consultative, communication, presentation, and management skills, as well as strong judgment and the ability to effectively liaise with cross-functional stakeholders and optimize teams.
• Demonstrated ability to operate collaboratively, build consensus, and influence outcomes across business and technology organizations.
• In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices, and techniques; and thorough knowledge of business functions, operations, objectives, and strategies.
• Experience leading multiple teams, managing large and complex software product portfolios, and driving business-aligned technology outcomes is strongly preferred.
• Passion for building strong teams, developing talent, leading through change, and delivering modern, scalable technology solutions that make a meaningful impact.

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