Job Locations US-Remote | US-MA-Boston | US-GA-Suwanee | US-OR-Lake Oswego | US-IN-Indianapolis | US-TX-Plano | US-IL-Hoffman Estates

ID

2026-76802

Position Type

Full-Time

Job Grade

15

Department

102S-13858 Claims Operations

Market

Global Risk Solutions

Minimum Salary

USD $97,000.00/Yr.

Maximum Salary

USD $138,000.00/Yr.

Travel

10%

Recruiter

Kelli Huber

Referral Bonus Eligible?

No

The Senior Business Analyst provides advanced operational and consultative support to conduct more complex business operations analysis (how works gets done within a functional group) and reporting and analysis in support of our Workers Compensation Claims partners.

They will perform research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Works under limited direction from manager on more complex tasks.

Responsibilities:

• Identifies business processes to review.
• Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.
• Conducts analyses based on operational, economic, and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.
• Analyzes information to identify trends, patterns, gaps, and insights using descriptive analytics.
• Often uses data visualization tools to further business insights.
• Builds the business case for making a change to current practices, programs, or procedures.
• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.
• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes.
• Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function).
• Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization.
• Owns report development for reports/dashboards considered complex in nature.
• Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit.
• Develops presentations and shares findings as well as recommendations.
• Receives, evaluates, and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
• Provides guidance to less experienced staff.

• Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Strong business operations knowledge to include understanding the function's value chain and market conditions.
• Solid ability to support change and impart value within an organization.
• Solid project management skills as part of implementing business process changes.
• Strong knowledge of available data sources, strengths and shortcomings.
• May also be relevant based on the particular needs of the position
• Advanced knowledge of Excel and solid knowledge of database software.
• Solid knowledge of business intelligence tools preferred.
• Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

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