Senior Claims Strategic Initiatives Manager

We are seeking a strategic, execution-focused leader to join the Claims Enablement Process & Insights (P&I) organization as a Senior Claims Strategic Initiatives Manager supporting Workers' Compensation Claims. This role leads a team of Strategy Specialists and/or Analysts and is accountable for both the development of talent and the successful delivery of a portfolio of strategic initiatives. The successful candidate will partner with senior leaders to shape strategy, drive organizational change, and deliver

measurable business outcomes while leading a high-performing team focused on process excellence, operational effectiveness, and claims quality. Success in this role requires strong people leadership, strategic thinking, portfolio management, influence skills, and a passion for process excellence and optimization. The ideal candidate is equally comfortable leading through others, directly executing high-impact work, and driving results across a complex organization.

About the Team

The Process & Insights organization within Claims Enablement is responsible for implementing a "think global, act local" approach to process excellence, continuous improvement, partner connectivity, and insights across North America Claims. We support Claims leadership through strategy development, portfolio management, process optimization, operational insights, and transformation initiatives that advance our claims vision and improve business outcomes.

Responsibilities:

People Leadership & Talent Development

• Lead, coach, and develop a team of Strategy Specialists and/or Analysts, fostering a high-performance culture focused on accountability, collaboration, innovation, and continuous improvement.
• Establish clear performance expectations and support employee development through coaching, feedback, talent planning, and succession planning.
• Establish and promote best practices in project, program, and portfolio management while providing coaching and guidance throughout the initiative lifecycle.

Portfolio & Initiative Leadership

• Manage team capacity, priorities, and portfolio allocation, ensuring initiatives remain aligned with business objectives, resource constraints, dependencies, risks, and strategic priorities.
• Drive accountability for initiative outcomes, whether projects are personally led or executed through members of the team.
• Lead and/or oversee the assessment, design, implementation, and measurement of strategic initiatives and process improvements of moderate to high complexity.
• Participate in strategic planning, prioritization, and portfolio management activities to ensure resources are focused on the highest-value opportunities.

Strategy, Business Partnership & Execution

• Serve as a strategic advisor and thought partner to Claims leadership, helping define priorities, evaluate opportunities, and develop business cases that support operational and strategic objectives.
• Partner closely with operational leaders, technology teams, underwriting, analytics, learning and development, and other stakeholders to build alignment and ensure successful adoption of solutions.
• Identify opportunities for continuous improvement by looking broadly across business processes, systems, organizational structures, and industry trends.
• Utilize advanced analytical and root-cause problem-solving skills to assess opportunities, measure impact, and drive decision-making.
• Develop and deliver executive-level communications, presentations, and recommendations that influence business decisions and organizational strategy.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; or Weatogue, CT. Please note this policy is subject to change.