Claims Manager II, Environmental - Commercial Insurance

Liberty Mutual has an immediate opening for an Environmental claims Manager role, to support our Specialized Claims Unit.

In this role, you will manage the Casualty Environmental Claims team, which handles Primary and Excess Casualty environmental matters (including PFAS, and other emerging risks, etc.), along with some Specialty Claims (sexual abuse, molestation, human trafficking, etc.). The role manages the day-to-day operations of a complex claims unit that handles high exposure and highly complex primary and excess cases covering multiple policy periods and may also involve class action matters. This team handles Environmental claims of varying degrees of complexity throughout the life cycle of the claim, including conducting investigations, recommending adequate reserves, monitoring, documenting, working with coverage and defense counsel and settling/closing claims in an expeditious and economical manner within prescribed authority limits. This position is a managerial role, and the ideal candidate will have experience supervising staff.

Job Location: Westborough, MA; Plano, TX; Suwanee, GA; Indianapolis, IN; Hoffman Estates, IL; Lake Oswego, OR; Las Vegas, NV; Chandler, AZ. We will also consider remote.

Responsibilities:

• Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claims employee's authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
• Strong coverage, writing, collaborative, time-management, and communication skills needed.
• Hires, develops and manages staff in order to create a high performing results-oriented staff.
• Creates and maintains a positive work environment and culture that drives employee engagement and motivation.
• Provides on-going coaching and conducts performance reviews. Identify performance problems and initiate disciplinary actions.
• Achieves goals for a top-tier customer experience, employee engagement, loss cost accuracy and reserving, and consistent, quality claims handling practices.
• Acts as a technical expert and resource for staff. Refers problems and issues out of authority level to Management.