Job Locations US-MA-Boston | US-NH-Portsmouth

ID

2026-77122

Position Type

Full-Time

Job Grade

21

Department

0001-13606 GB&C Management

Market

Corporate Center

Minimum Salary

USD $179,000.00/Yr.

Maximum Salary

USD $322,000.00/Yr.

Recruiter

Catherine Botte

Referral Bonus Eligible?

No

Job Summary

Liberty Mutual's Global Brand & Communications organization strengthens the company's brand, reputation, and culture by connecting employees to our purpose, strategy, and priorities. The Vice President, Enterprise Internal Communications leads the enterprise internal communications function, ensuring the effective planning, execution, and continuous evolution of communications that inform, engage, and inspire employees across a global organization.

Reporting to the EVP, Global Brand & Communications, this role is responsible for advancing communications excellence through modern operating practices, communications planning, editorial operations, governance, measurement, and the adoption of emerging technologies—including Generative AI—to improve efficiency, effectiveness, and employee experience.

The Vice President serves as a strategic operational partner to Business Unit Alignment and Communications teams by providing enterprise communications leadership, shared capabilities, and consultation that enable consistent, high-quality communications across the organization. Through leadership of the Enterprise Communications Community of Practice, this role establishes enterprise standards, best practices, and scalable ways of working while fostering collaboration, innovation, and continuous improvement across Liberty Mutual's communications community.

Key Responsibilities

• Lead the Enterprise Internal Communications function, translating enterprise priorities into communications strategies and execution plans that support business objectives, organizational change, and employee engagement.
• Partner with business and functional leaders to deliver effective communications that connect employees to Liberty Mutual's strategy, culture, and priorities. Ensure communications are coordinated, aligned, and delivered consistently across the enterprise through effective planning and governance.

• Lead the communications function including planning, editorial operations, governance, resource management, and service delivery to ensure efficient, high-quality execution.
• Modernize the communications function through the responsible adoption of Generative AI, automation, and emerging technologies that improve productivity, quality, measurement, and employee experience.
• Drive continuous improvement by simplifying processes, enhancing workflows, and implementing scalable communications capabilities that support evolving business needs.

• Partner with Business Unit Alignment and Communications teams to provide enterprise communications support, consultation, and shared services that strengthen communications planning and execution.
• Lead the Enterprise Communications Community of Practice, establishing communications standards, governance, editorial best practices, and common tools that promote consistency while supporting business-specific needs.
• Foster collaboration, capability building, and knowledge sharing across the communications community to strengthen enterprise communications effectiveness.

• Establish meaningful metrics and leverage analytics, employee feedback, and insights to evaluate communications effectiveness and continuously improve communications strategies, channels, and content.
• Identify opportunities to enhance communications through innovation, data-driven decision making, and evolving communications technologies.

• Lead, coach, and develop a high-performing team of communications professionals, fostering a culture of collaboration, accountability, innovation, and continuous learning.
• Build future-ready communications capabilities by developing expertise in strategic communications, change management, digital communications, analytics, and AI-enabled ways of working.

• Bachelor's degree in Communications, Journalism, Marketing, Business, or a related field required; Master's degree preferred.
• 12+ years of progressive communications experience, including enterprise internal communications, employee engagement, communications operations, and organizational change.
• Demonstrated experience leading communications teams and enterprise-wide communications programs within a large, complex, matrixed organization.
• Experience establishing communications governance, editorial operations, operating models, and enterprise standards.
• Demonstrated success improving communications effectiveness through operational excellence, process improvement, technology adoption, and innovation.
• Working knowledge of Generative AI, automation, and emerging communications technologies, with experience identifying practical applications that improve communications quality and efficiency.
• Exceptional communication, collaboration, stakeholder management, and organizational skills with the ability to influence across business functions and lead through change.

Employees may apply for a new role after completing 12 months of employment in their current position.

This is a US based position. Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

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