Job Locations US-MA-Boston | US-NH-Portsmouth | US-TX-Plano | US-IN-Indianapolis | US-IN-Columbus | US-Remote

ID

2026-94354

Position Type

Full-Time

Job Grade

19

Department

0055-12356 Enterprise Experience

Market

Corporate Center

Minimum Salary

USD $137,000.00/Yr.

Maximum Salary

USD $257,000.00/Yr.

Typical Starting Salary

$163,500 - $229,500

Recruiter

Charu Chawan

Referral Bonus Eligible?

No

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Boston, MA, Portsmouth, NH, Plano, TX, Indianapolis, IN, Columbus, OH and Remote.

You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.

Hiring Manager - Shannon Wright

Job Introduction:

We are an enterprise-focused team that seeks to empower the employees who deliver our customers peace of mind every day. We start by understanding the jobs employees are trying to get done, the outcomes that matter most to them and the business, and the barriers that make work harder than it needs to be. By grounding our product and experience decisions in employee needs, desired outcomes, and measurable value, we are transforming a 40,000+ person global enterprise experience so employees can do their best work, build meaningful careers, and help our customers flourish.

We are seeking a Principal Experience Designer with a passion for crafting exceptional user experiences and a track record for delivering beloved products from concept to launch. As a senior member of our design team, you will collaborate closely with enterprise global cyber security teams to drive innovation and elevate our cyber product offerings to best-in-class experiences. You will lead UX strategy & research — defining a clear, research-driven vision and translating it into a prioritized UX roadmap that aligns with product and business goals. Interested candidates will demonstrate the ability to conduct, direct, or guide others on complex user research, and generate consensus and excitement over the vision. They’ll establish and maintain design principles, patterns, and systems to ensure coherence and scalability across products; set measurable success metrics; partner with product, engineering, experience design & research, and leadership to surface opportunities and remove blockers. They will evangelize human-centered design across the organization while mentoring more junior team members to raise craft and consistency. They should be excited to explore the opportunities that AI technology presents for making experiences better for employees.

About the job:

In this role you will…

• Operate as a thought partner to our product leaders and stakeholders representing the voice of our users at every step, and sharing strategy plans early and often, seeking constructive feedback and integrating feedback to improve solutions.
• Cascade context up to leadership and strategy down to teams.
• Partner with Product, Engineering, Experience Research and Experience Design to drive strategic discovery and work with product and engineering leaders to drive dual track agile - advocating for best practices in UX process.
• Demonstrate proficiency in user research, user-centered design methods, and excellent analytical problem-solving skills, leveraging all available data sources to understand, establish and communicate the objectives, opportunities, and the high-level vision for all assigned experiences.
• Plan and conduct stakeholder interviews with key business partners, ensuring proper inputs are considered for each assigned experience, getting to the root of both our business & employee needs.
• Lead design and research efforts as well as work hands-on with the UX designers across our most complex cross-functional investments.
• Establish and drive consistent design patterns via our design system so that our users receive a cohesive experience regardless of which disparate business areas that the design work might originate in
• Provide creative direction and conduct design reviews to ensure that the overall vision for products is achieved.
• Offer leadership within the design team, introducing new practices and influencing team members to try new methods; continuously seek opportunities for process improvement and efficiency within the design team.
• Mentor more junior members of the experience design & research staff, employing expertise in your craft to further the skillset of our team.

• Bachelor`s or Master`s degree in technical discipline or equivalent experience, technical degree preferred.
• Minimum 10+ years of professional experience, including a strong background in UX strategy and research with a high bar for quality and impeccable attention to detail.
• Familiarity with the following core disciplines, with demonstrated mastery in user research and expertise in two others: visual design, UX design, prototyping, front-end development and/or experiment design.
• A foundation of AI, Natural Language and Machine Learning knowledge.
• Ability to make smart, strategic, and user-centered design decisions, while also being open to iterating continuously as needs, trends, and requirements change.
• Exceptional ability to synthesize complex technical findings into clear, actionable narratives for different audiences (Product, Engineering, Cyber, and senior leadership).
• Can work through ambiguity and knows how to acquire information independently, work independently, and in a team environment.
• Track record of independently scoping, prioritizing, and delivering end-to-end research in ambiguous, multi-stakeholder contexts.
• Ability to identify the highest-impact questions, negotiate scope, and manage trade-offs.
• Proven ability to create alignment among senior management on ideas/projects/process.
• Proven track record of collaborating effectively at all levels of the organization.
• Strong organization and analytic thinking skills, with ability to translate technically complex content into user scenarios, flows and diagrams.
• Proven track record of collaborating effectively with cross-functional teams.
• Experience working with LLMs and designing human in the loop workflows.

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