Job Locations US-NH-Portsmouth | US-MA-Boston

ID

2026-150059

Position Type

Full-Time

Job Grade

17

Department

0055-04762 GCS - Security Program Mgmt & Bus Ops

Market

Corporate Center

Minimum Salary

USD $106,000.00/Yr.

Maximum Salary

USD $197,000.00/Yr.

Typical Starting Salary

$125,300 - $176,800

Travel

10%

Recruiter

Charu Chawan

Referral Bonus Eligible?

No

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH and Boston, MA.

You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply.

Hiring Manager - Cynthia Crescenzi

Job Introduction:

Liberty Mutual’s Global Cybersecurity organization is looking for a Scrum Master II candidate to join our Delivery Enablement & Business Operations team. You will play a critical role in shaping the way teams deliver solutions to protect Liberty Mutual. The Scrum Master coaches, mentors, and teams to help them improve and deliver their best work. Your contributions in this role will be an important element of our service delivery practice, helping realize our vision to continuously improve the way we work.

In this position, the qualified candidate will operate as a team Scrum Master for multiple teams within the Identity Access Management (IAM) domain in GCS’s Scaled Agile environment. In the IAM domain, delivery excellence directly impacts Liberty Mutual's daily operations. In this role, the Scrum Master’s success enables IAM services that directly impact every Liberty employee through secure, timely system access that is required to perform essential daily operations.

About the job:

• Facilitate stand-up meetings, planning sessions, and retrospectives to ensure full team engagement with a focus on growing the capabilities by all team members.
• Actively map and manage cross-team dependencies across workstreams where outputs of one team directly feed the delivery commitments of another.
• Collaborate with the Product Owner and People Leaders to support short and long-term planning and assist in keeping the work backlog healthy and prepared for execution.
• Shield the teams from interference to enable optimal functionality and productivity.
• Collaborate with teams to discover their needs; plan and deliver instruction and coaching on growth mindset and maturing current Agile adoption while ensuring alignment with the organizational strategy.
• Champion continuous improvement activities to increase productivity; coach squads to conduct continuous improvement.
• Anticipate and address impediments to team and help manage interdependencies between teams.
• Provide guidance and insight to various organizational positions (directors, managers, product owners, and team members).
• Use data, observation and analytical skills to proactively identify opportunities for continuous improvement in team health and delivery, develop proposed solutions, and share knowledge and best practices across teams.
• Focus on increasing the skill and understanding of delivery practices and Liberty values across all interactions.
• Observe and provide consistent, impactful feedback for team development.
• Embrace the concept of continuous learning in your own journey and instill the same in the teams you coach.
• Actively seek coaching and mentoring from more experienced SMs and coaches.

• Bachelor`s degree in a relevant field (business, computer science, humanities, etc.
• Minimum 5+ years of Scrum Master experience.
• Experience fostering agile maturity within teams, including skillfully navigating the complexities and dynamics that often arise during transformation.
• Prior exposure or a working knowledge of cybersecurity identity and access operations is preferred.
• Demonstrated knowledge & experience working in Scrum, Kanban and Scrumban models.
• Solid knowledge and experience with Scaled Agile Framework (SAFe) practices and Agile project management concepts, practices, and techniques.
• Demonstrated ability to adapt Agile principles to fit the unique needs of each team and project, ensuring alignment with organizational standards and business objectives.
• Display strong communication, organizational, analytical, critical thinking, and team building skills.
• Advanced presentation, influencing, and relationship management skills.
• Proficiency in Jira for backlog management, workflow configuration, and delivery reporting; experience establishing or improving Jira hygiene within teams is a plus.
• Solid project and time management skills, with the ability to multitask and manage multiple projects in a cross-functional environment.

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