Associate Claims Specialist-CH

In this entry-level position, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property / casualty claims (involving bodily injury or significant property loss) by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty claims (e.g., workers' compensation, general liability, commercial automobile, property), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques (Direct Dealing Immediate Contact Plan [ICP] L9 checks Disability Management open end release first call settlements) and other resources.
• Updates files and provides comprehensive reports as required

• Effective interpersonal, written and verbal communication skills to: provide information in a clear, concise manner with an appropriate level of detail, empathy and professionalism; an ability to build and maintain effective relationships with all walks of people; and effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Good negotiation skills
• Required to obtain and maintain all applicable licenses
• Knowledge of legal liability, insurance coverage and medical terminology helpful but not mandatory

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.