Claims Process Owner, USRM Cross Lines

Are you ready to step into a role where you can make a significant impact and drive change in a collaborative team environment? Join our team as a Claims Process Owner, where you'll oversee essential payments processes within our claims organization, drive execution of high visibility initiatives, and implement tools and capabilities to ensure accuracy and efficiency. If you're a strategic thinker with a passion for process improvement and driving results, we want to hear from you!

**This role may have in-office requirements dependent upon candidate location.**

Why Join Us?

• Impactful Work: Play a vital role in shaping our claims processes and contributing to the company’s success.
• Growth Opportunities: Develop your skills and advance your career within a dynamic and supportive environment.
• Collaborative Culture: Work alongside a team of passionate professionals dedicated to making a difference.

Own and manage processes deployed within the Claims organization that drive operational excellence and create competitive advantage for Liberty Mutual. Acts as a change champion to define and build for the future with a focus on achieving a balance between loss, expense, employee, and customer needs. Creates best in class customer experiences while maintaining an eye on efficiency and loss accuracy. At this level, has accountability and ownership for end to end lower complexity process(es) or higher complexity process step(s). Has high degree of independence and understanding of interaction between processes. Develops and leads strategies that improve their areas of accountability.

Responsibilities:

• Fully owns and is accountable for delivering results and strategy for end to end lower complexity process, complex process step, cross line of business process step, or multiple process steps to drive to a best in class state.
• Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas.
• Provides the insight needed to support the end to end strategy.
• Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance.
• Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations.
• Proactively assesses the operational health of the end to end process or process step(s), including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction.
• Build strong relationships with enablers/stakeholders through collaboration and influence decision making at varying levels of the business operation.
• Develops own strategic thinking by partnering with leadership to understand complex issues. Independently and expertly develops process maps for their process(es) leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.

Ideal Candidate Will Have:

• Operational experience in claims.
• Experience driving change management through influence and indirect leadership, bringing people together toward a common goal.
• Exposure to or experience with project management.
• Demonstrated ability to navigate and support organizational change.
• Strong stakeholder-management skills, with experience building relationships across multiple teams.
• Experience partnering closely with Technology, Compliance, Fraud, and line-of-business teams.
• Ability to collaborate across functional areas to implement solutions and achieve shared objectives.