Asst Dir, Compliance Analysis

Job Summary

This role serves as the primary liaison and integration point between the Risk & Compliance Solutions team and the Frontier program. The individual will span domain verticals — Auto, Property & Specialty (P&S), Distribution & Marketing, and Claims & Service — to represent risk and controls interests throughout Frontier’s product definition, requirements elaboration, and delivery lifecycle.

The role blends risk and controls expertise with relationship-building, program integration, and stakeholder influence to ensure risks, controls, and compliance considerations are continuously reflected in Frontier’s evolving design and cross-portfolio modernization efforts.

This position is being posted at a Gr. 16/17 level and the final grade will be determined based on the selected candidate's qualifications and prior experience at manager discretion.

Key Responsibilities

Traceability & Risk Synthesis

• Maintain traceability between audit findings, journey-mapped errors, known business errors, prior control failures, compliance issues, regulatory requirements, risks, controls, Frontier requirements, testing, and implementation.
• Aggregate risks across Auto, P&S, Distribution, Billing, Claims & Servicing, Finance, Technology, and third parties, translating them into leadership-level themes rather than evaluating risk one requirement at a time.
• Use historical issues, audit findings, journey-mapped errors, and known control gaps to assess whether Frontier is resolving existing failure points or simply transferring them into a new system or process.
• Clearly distinguish between mandatory regulatory or business requirements, risk-based recommendations, control enhancements, monitoring considerations, and items already addressed through existing requirements or controls.

Regulatory & Design Partnership

• Partner with Legal, State Compliance, Auto, P&S, and other domain Subject Matter Experts (SMEs) to ensure regulatory and state-specific requirements are appropriately reflected in future-state design and controls.
• Assess how current-state controls are changing through Frontier — what is being automated, eliminated, replaced, or newly introduced — and help define ownership, evidence, monitoring, and escalation expectations.
• Partner across risk and controls business verticals to understand current-state risks and control gaps, bringing them forward to influence requirements through Frontier inception and elaboration.
• Maintain regular engagement with Risk & Compliance Solutions stakeholders to understand their requirements, risks, control considerations, and emerging needs, and represent those inputs within the appropriate Frontier forums.
• Maintain closed-loop communication with Risk & Compliance Solutions stakeholders on decisions, status, tradeoffs, dependencies, and unresolved issues.
• Stay plugged into requirement workshop outcomes to identify additional risk and control opportunities; attend cross-domain forums to provide timely feedback with a risk and controls lens.

Release & Post-Launch Assurance

• Review deferred scope, manual workarounds, overrides, unresolved design decisions, and cross-domain dependencies to identify residual risk before release.
• Assess and provide challenge on cutover and control readiness, including identification and escalation of unresolved residual risk.
• Partner with end-to-end testing teams to help define risk scenarios to be tested, and stay plugged into testing outcomes to influence where additional controls may be needed.
• Help define post-launch monitoring — KRIs, exception trends, defects, customer impacts, complaints, and other indicators — to determine whether controls are functioning as intended.
• Partner with key stakeholders to represent risk and compliance operational needs from a change management perspective.