Claims Manager, Workers Compensation

Liberty Mutual has an immediate opening for a Claims Manager to support our Northeast Workers Compensation Region. The Claims Manager will plan, direct and manage the Workers Compensation claims handling activities within a commercial claim’s office (medium to large size), with average levels of loss, reserves, and allocated expense for the line of business. In this role, you will seek to achieve superior claims outcomes through effective workforce management, quality service delivery, and the use of technology, data analytics, and processes/programs. Additionally, you may participate in short to medium term strategic business planning or special projects.

*Ideal candidate will reside in the Northeast Region (ideally Boston, MA; Westborough, MA; or Weatogue, CT). Please note you will be required to go into one of the following GRS Claims Offices at least twice a month if you reside within a 50-mile radius: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; or Weatogue, CT. This requirement is subject to change.

Responsibilities:

• • Manage day to day claims office operations to ensure that adequate resources and technical skills exist to process claims in accordance with company service standards and expectations.
  • Participate in short to medium-term strategic business planning for claims operations; prepares, recommends and manages to the office`s annual budget to ensure appropriate resource allocations and expense levels.
  • Actively develop and engage claims employees. Focus staff on continuous improvement, looking for ways to build capabilities, and driving organizational effectiveness.
  • Prepare and distribute management reports analyzing and documenting office operations and performance; identifies, analyzes and reports on claims processing trends and issues.
  • Review and approve claims, within assigned authority limits, appropriately refers expenses and settlements that exceed authority limits for approval. Allocated expense is generally lower than the most complex claims.
  • Monitor and evaluate the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly.
  • Maintain awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation. Ensures compliance with state and federal legislation.