Claims Resolution Rep, TL

Total Loss Auto Claims Adjusters, manage, investigate and resolve auto damage claims that require special knowledge (such as Total Loss, Total Loss fatalities, and liability) at every severity level with a focus on moderate complexity Total Loss claims. As a licensed and experienced adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the Total Loss auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Responsibilities

• Manages, handles and resolves moderate complexity Total Loss claims. Evaluates liability, coverage and settles claims within prescribed procedures and authority.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary.
• Responds to various written and telephone inquiries including status reports.
• May ensure adequacy of reserves, confirm or deny coverage and liability and advises policyholders and claimants as to proper course of action.
• Uses internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items.
• Negotiates settlements within prescribed authority and explains denials to policyholders and claimants.
• Makes effective use of loss management techniques.
• Negotiates settlements with claimants, attorneys.
• Arranges for expert inspections involving third party or potential fraud actions as needed.
• Updates files and provides comprehensive reports as required.
• Identifies and recommends referral of potentially fraudulent claims to the SIU.